Head of Client Success Strategist

6 days ago


Culver City, California, United States Dreamscape Learn Full time
Job Title: Head of Client Success

Dreamscape Learn, a pioneer in immersive virtual reality entertainment and learning design, is seeking a seasoned professional to lead our client success efforts. As the Head of Client Success, you will be responsible for developing and executing a comprehensive client success strategy that drives engagement, satisfaction, and retention across our growing base of high-value clients in higher education and K12.

Key Responsibilities:
  • Leadership & Strategy: Design and implement a client success strategy that focuses on long-term engagement, satisfaction, and retention across multiple stakeholders.
  • Defining Client Success: Clearly articulate what success looks like for educators, administrators, and students, establishing measurable objectives and outcomes to align our services with their unique goals.
  • Team Leadership & Development: Build, lead, and mentor a dedicated client success team, fostering a culture of excellence, collaboration, and accountability.
  • Educator Experience: Employ a deep understanding of what drives faculty buy-in and develop the necessary tooling to support deep adoption of our products, facilitating the greatest possible learning outcomes.
  • Stakeholder Engagement: Cultivate relationships with key decision-makers from diverse backgrounds, organizing programs and events to deepen client connections and foster community.
  • Advocacy and Cross-Functional Collaboration: Collect and analyze feedback from clients to advocate for their needs within the organization and drive product enhancements and service improvements.
  • Data Collection and Analysis: Leverage data and analytics to gain insights into client behavior, usage patterns, and satisfaction levels, driving impactful client conversations and actionable recommendations.
Requirements:
  • Bachelor's degree in Education, Business, or a related field; a Master's degree is a plus.
  • 7+ years of experience in client success, account management, or client experience roles within the education sector, preferably with a mix of higher education and K12 experience.
  • Proven track record of building and leading high-performing teams from the ground up.
  • Strong understanding of the higher education and K12 landscapes, including the unique challenges and opportunities faced by educators, administrators, and students.
  • Exceptional communication, interpersonal, and relationship-building skills tailored to various stakeholders.
  • Strong analytical skills with the ability to translate data into actionable insights that improve client satisfaction and retention.
  • Proficiency in CRM software and client success tools.
Benefits:
  • Salary: $180,000-$200,000 p.a.
  • Performance Bonus
  • Employee Stock Option Plan (ESOP)
  • Health/dental/vision insurance
  • Employee Assistance Program
  • Unlimited PTO
  • Perks at work

Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.



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