Head of Client Success Strategist
6 days ago
Dreamscape Learn, a pioneer in immersive virtual reality entertainment and learning design, is seeking a seasoned professional to lead our client success efforts. As the Head of Client Success, you will be responsible for developing and executing a comprehensive client success strategy that drives engagement, satisfaction, and retention across our growing base of high-value clients in higher education and K12.
Key Responsibilities:- Leadership & Strategy: Design and implement a client success strategy that focuses on long-term engagement, satisfaction, and retention across multiple stakeholders.
- Defining Client Success: Clearly articulate what success looks like for educators, administrators, and students, establishing measurable objectives and outcomes to align our services with their unique goals.
- Team Leadership & Development: Build, lead, and mentor a dedicated client success team, fostering a culture of excellence, collaboration, and accountability.
- Educator Experience: Employ a deep understanding of what drives faculty buy-in and develop the necessary tooling to support deep adoption of our products, facilitating the greatest possible learning outcomes.
- Stakeholder Engagement: Cultivate relationships with key decision-makers from diverse backgrounds, organizing programs and events to deepen client connections and foster community.
- Advocacy and Cross-Functional Collaboration: Collect and analyze feedback from clients to advocate for their needs within the organization and drive product enhancements and service improvements.
- Data Collection and Analysis: Leverage data and analytics to gain insights into client behavior, usage patterns, and satisfaction levels, driving impactful client conversations and actionable recommendations.
- Bachelor's degree in Education, Business, or a related field; a Master's degree is a plus.
- 7+ years of experience in client success, account management, or client experience roles within the education sector, preferably with a mix of higher education and K12 experience.
- Proven track record of building and leading high-performing teams from the ground up.
- Strong understanding of the higher education and K12 landscapes, including the unique challenges and opportunities faced by educators, administrators, and students.
- Exceptional communication, interpersonal, and relationship-building skills tailored to various stakeholders.
- Strong analytical skills with the ability to translate data into actionable insights that improve client satisfaction and retention.
- Proficiency in CRM software and client success tools.
- Salary: $180,000-$200,000 p.a.
- Performance Bonus
- Employee Stock Option Plan (ESOP)
- Health/dental/vision insurance
- Employee Assistance Program
- Unlimited PTO
- Perks at work
Dreamscape Learn is firmly committed to cultivating an inclusive and diverse workplace, and as an equal opportunity employer, we encourage applications from all eligible candidates.
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