Parts Administration Specialist

2 weeks ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time

Parts Administration Specialist

Job Overview

Join a global logistics leader

At AIT Worldwide Logistics, we are committed to making a significant impact in the logistics industry. As a Parts Administration Specialist, you will play a crucial role in ensuring seamless operations within our repair services.



Position Summary

The Parts Administration Specialist is responsible for managing both incoming and outgoing communications, including phone calls and emails. You will excel in a dynamic environment, focusing on the timely processing of warranty and non-warranty claims with manufacturers. Your ability to prepare accurate quotes and invoices will be essential, particularly during peak seasons. Maintaining high productivity levels in your daily tasks is vital for delivering outstanding customer service. You will work closely with team members in the customer service department and engage effectively with our clients.



Key Responsibilities

  • Handle inbound and outbound communications professionally.
  • Process customer orders, changes, and returns in accordance with established guidelines.
  • Follow up on emails and phone inquiries to resolve issues.
  • Maintain scheduling boards for repairs and parts management.
  • Place purchase orders with manufacturers to ensure timely service.
  • Ensure customers receive prompt and accurate service for first-call resolution.
  • Build and maintain relationships with manufacturers.
  • Create invoices and detailed quotes for services.
  • Provide customers with estimates for labor and parts.
  • Manage payment collection for services rendered.
  • Generate new orders based on customer requests.
  • Report trends regarding missing or damaged parts to management.


Qualifications

  • Team-oriented with a strong respect for colleagues.
  • Demonstrated work ethic with a focus on accountability and independence.
  • Open to growth and improvement, with a passion for enhancing both personal and company performance.
  • Strong customer service orientation, building relationships with a diverse clientele.

Preferred Skills:

  • High School Diploma or GED is required.
  • Experience in a customer service call center is advantageous.
  • Exceptional attention to detail.
  • Effective oral and written communication skills, adhering to professional standards.


Benefits of Working at AIT

In addition to competitive compensation, you may qualify for performance-based bonuses. Our benefits package includes medical, dental, vision, life insurance, and a 401(k) plan. We also offer generous vacation time, personal days, sick leave, and volunteer hours to support your work-life balance.



About AIT Worldwide Logistics

AIT Worldwide Logistics is a premier global freight forwarder dedicated to helping customers expand their market reach. With over 40 years of experience, we leverage a consultative approach to build trusted partnerships across various industries. Our comprehensive services include customs clearance, warehouse management, and tailored delivery solutions, all supported by a robust technology platform.



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