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Fitness Manager

2 months ago

Palatine, Illinois, United States Crunch - Palatine Full time
Job Summary

The Fitness Manager is responsible for ensuring that Crunch - Palatine delivers a high-quality fitness experience to all members. This includes communicating and upholding company standards, leading by example, and ensuring that team members consistently execute the basics in punctuality, dress code compliance, friendliness, and cleanliness.

Key Responsibilities
  • Staffing and Development
    • Hire, develop, and manage the performance of qualified Personal Trainers.
    • Train and develop other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention.
    • Conduct weekly meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
    • Manage the Personal Trainer schedule, staying within budgeted non-session hours as submitted to and approved by the Club Manager.
    • Mediate club employee relations matters for all club fitness employees.
    • Discipline staff under the guidance of your direct supervisor.
  • Fitness Management
    • Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training, and programs within Crunch standards.
    • Develop weekly work schedules for fitness staff, ensuring that staff properly records their Time & Labor.
    • Ensure that staff comply with Time and Labor guidelines and manage overtime in accordance with company guidelines.
    • Provide member service and support related to fitness service issues.
    • Assist members and encourage their involvement in fitness services.
    • Ensure accurate administration of Personal Training, including usage of dotFIT, measurement tracking, workout programs, etc.
    • Responsible for achieving monthly, quarterly, and yearly revenue objectives set forth by the Company with regards to personal training services and Supplements.
    • Hire, train, and develop new Personal Trainers.
    • Regularly train staff on industry updates and teach Personal Trainers to be continually successful to ensure that all clients are trained professionally.
  • Sales and Service
    • Participate and provide direct execution support in the fitness area.
    Qualifications
    • Knowledge, Skills & Abilities
      • Knowledge of Crunch Certified Personal Training Program, including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, where applicable).
      • Knowledge of Personal Training technique and program design.
      • Ability to adjust and operate all club equipment.
      • Experience in coaching/motivating groups.
      • Strong interpersonal and communication skills.
      • Able to generate, maintain, and demonstrate a friendly, enthusiastic, and positive attitude.
      • Possesses a strong member service focus.
      • Responds professionally to requests and inquiries from guests, members, and staff.
    • Education Level
      • High School Diploma or GED required.
      • Bachelor's Degree preferred.
      • Current Cardiopulmonary Resuscitation (CPR) certification.
    • Certifications
      • American College of Sports Medicine (ACSM) - Certified Personal Trainer.
      • American Council on Exercise (ACE) - Personal Trainer Certification.
      • The Cooper Institute - Personal Trainer Certification.
      • International Fitness Professionals Association (IFPA) - Personal Fitness Trainer Certification.
      • National Academy of Sports Medicine (NASM) - Certified Personal Trainer, Corrective Exercise Specialist (CES), Performance Enhancement Specialist (PES).
      • National Exercise and Sports Trainers Association (NESTA) - Personal Fitness Trainer Certification.
      • National Federation of Professional Trainers (NFPT) - Personal Trainer Certification.
      • National Strength and Conditioning Association (NSCA) - Certified Personal Trainer, Certified Strength and Conditional Specialist (CSCS).
    • Experience
      • 1-2 years as a Personal Trainer/Crunch Coach preferred.
      • Preferred: Prior management experience in retail/hospitality industry leading 3-10 employees.
      • Preferred: Consultative sales experience.
    • Physical Requirements
      • Ability to work in a club office, move about club floors and rooms, review, revise, create club paperwork, communicate with employees, members, and the public.
      • Regularly required to demonstrate or explain proper physical fitness activities, techniques, and procedures.
      • Regularly required to lift up to 50 pounds.
      • Travel: Must be able to travel by car and airplane up to 5% of the time.