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Front Desk Associate

2 months ago

Norfolk, Virginia, United States Onelife Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Onelife Fitness. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, guests, and visitors, ensuring a welcoming and inclusive environment for all.

Key Responsibilities
  • Deliver outstanding customer service to members, guests, and visitors, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage membership sales, renewals, and cancellations, ensuring accurate and efficient processing of transactions.
  • Process cash, check, and credit card transactions, maintaining a high level of accuracy and attention to detail.
  • Coordinate court and program scheduling, ensuring seamless delivery of services to our members.
  • Maintain a clean and organized front desk and lobby area, adhering to high standards of cleanliness and presentation.
  • Utilize our online computer software to manage member check-ins, updates, and account maintenance.
  • Attend all scheduled meetings and training sessions, staying up-to-date on company policies, procedures, and best practices.
  • Assume other duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
Requirements
  • Excellent verbal and nonverbal communication skills, with the ability to interact with diverse groups of people.
  • Strong work ethic, with a focus on punctuality, organization, and attention to detail.
  • Ability to maintain a friendly, enthusiastic, and positive attitude, even in high-pressure situations.
  • Outwardly facing professional appearance, including a smile, uniform, and name tag.
  • Confidence and desire to create new relationships quickly, with a strong ability to multitask and work well under pressure.
  • Basic computer skills, including MS Office, email, and MS Windows.
  • Familiarity with basic cash-handling procedures.
Preferred Qualifications
  • High school diploma or GED.
  • Six months experience in a health club, customer service, or retail role.
  • Current CPR/AED certification.
Benefits
  • Complimentary membership and guest privileges.
  • Discounts on personal training, mind and body, aquatics, and kids programs.
  • Discounts on Serenity Day Spa services and all apparel.
  • Employee referral gift.
  • In-house continuing education credits and CEC reimbursement.
Additional Full-Time Benefits
  • Medical, dental, vision, supplemental benefits, and group life insurance benefits.
  • 401(k) retirement plan.
  • Paid time off.