Front Desk Representative

4 weeks ago


Norfolk, Virginia, United States BBL Hospitality Full time
Front Desk Agent Job Description

At BBL Hospitality, we are seeking a highly skilled and courteous Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:

  • Register guests into the hotel in a prompt and courteous manner, utilizing up-selling techniques to maximize room rates.
  • Check guests out of the hotel, processing customer payments according to established policies and procedures.
  • Respond to guest requests promptly, promoting hotel services, facilities, and outlets to increase guest satisfaction.
  • Resolve guest complaints to the satisfaction of the customer, informing the supervisor of major problems or complaints.
  • Book guest reservations or coordinate with the reservation center.
  • Handle departmental accounting of moneys, receipts, guest accounts, and other forms of credit, posting all charges and completing the cashier's report.

Requirements:

  • High school diploma or equivalent preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible schedules, including weekends and holidays.
  • Physical requirements include speaking, hearing, reading, writing, typing, lifting, and carrying.

We offer a competitive salary and benefits package, including paid time off, 401K investment, referral bonus, and associate development opportunities. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at BBL Hospitality.



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