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Help Desk Support Specialist II

4 weeks ago

Norfolk, Virginia, United States ATG Full time
Job Title: Help Desk Support Specialist II

Join Athena Technology Group, Inc. (ATG) as a Help Desk Support Specialist II and contribute to the success of our clients in the Information Technology and Communications consulting, system engineering, integration, deployment, and operation of state-of-the-art command and control, and information systems that deliver critical network-centric solutions to the warfighter.

Job Summary:

As a Help Desk Support Specialist II, you will be responsible for providing technical support to our clients, troubleshooting hardware and software problems, and delivering solutions to resolve basic computer, application, system, device, access, or performance issues. You will also be responsible for advising users on methods, steps, and actions to resolve and avoid future issues and providing documentation as needed.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or chat
  • Troubleshoot hardware and software problems and deliver solutions
  • Advise users on methods, steps, and actions to resolve and avoid future issues
  • Provide documentation as needed
  • Escalate problems to appropriate levels or teams to achieve issue resolution
Requirements:
  • Familiarity with a variety of the field's concepts, practices, and procedures
  • Possesses a moderate understanding of general aspects of the job
  • At least 2 years of experience in the field or in a related area
  • Experience with IT and Cybersecurity
Physical and Environmental Conditions:

This position requires normal office environment conditions, including sitting, standing, near acuity, speaking with colleagues and customers, listening, sight, and use of hands/fingers.

This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.