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Customer Success Professional

2 months ago

San Francisco, California, United States GetChange Corp. Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at GetChange Corp. As a key member of our customer-facing team, you will be responsible for championing customer satisfaction and growth, fostering strong relationships with our customer base, and overseeing key payment operations.

Key Responsibilities
  1. Develop and implement customer success processes to drive growth and retention
  2. Conduct regular check-ins with customers to understand their needs and provide tailored solutions
  3. Serve as a trusted advisor for payments and compliance, educating customers on our product benefits and charitable giving opportunities
  4. Identify and pursue expansion opportunities within our customer base in coordination with the sales team
  5. Gather customer insights and feedback to inform our product roadmap
  6. Quickly address customer inquiries and maintain up-to-date FAQs
Requirements
  1. 2+ years of experience in a client-facing role, preferably in customer success, account management, or sales
  2. Excellent communication and relationship-building skills
  3. Adaptable, driven, and excited to work in a fast-paced, evolving environment
  4. Eager to learn about payment processing and giving compliance
  5. Ability to work from our office in San Francisco's financial district
What We Offer
  1. Competitive salary and equity package
  2. Unlimited PTO and comprehensive benefits package
  3. Opportunity to work with a talented team in the giving tech industry