Client Care Coordinator

2 weeks ago

Bay Shore, New York, United States Family Service League Inc. Full time

About Family Service League Inc.

Founded in 1926, Family Service League Inc. is a dedicated social services organization committed to enhancing the lives of individuals, children, and families. With a diverse array of over 60 social service and mental health initiatives across more than 20 locations, we focus on serving the most vulnerable populations in our community.

Position Overview

We are currently seeking a full-time Client Care Coordinator for our Adult Care Management State Funded program. This role is essential in addressing the complex needs of our clients while adhering to the visit requirements set forth by the Office of Mental Health (OMH). Our clientele primarily consists of individuals diagnosed with serious mental health conditions, along with potential co-occurring medical and substance use disorders.

Benefits Package

  • Comprehensive Health and Dental Coverage
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • Retirement Savings Plan with a 5% employer match
  • Life and Accidental Death & Dismemberment Insurance
  • Generous Paid Time Off (PTO)
  • Up to 11 Paid Holidays
  • Paid Sick Leave
  • Tuition Remission Program for Employees
  • Employee Assistance Program (EAP)
  • Company-Paid Short-Term and Long-Term Disability Insurance
  • Employee Discounts and more

Key Responsibilities

  • Maintain effective working relationships with Suffolk County Adult SPOA.
  • Utilize a culturally competent and proactive outreach strategy to engage potential clients.
  • Manage a caseload of 25-35 clients, ensuring their comprehensive needs are met.
  • Fulfill minimum visit requirements based on the acuity and needs of clients.
  • Collaborate with mental health, medical, and substance abuse providers, as well as hospitals and shelters, as necessary.
  • Establish and sustain professional relationships with both internal and external service providers to coordinate care effectively.
  • Complete all necessary documentation promptly and accurately.
  • Report incidents to program management as required.
  • Adhere to all agency and program mandates established by Family Service League, the Department of Health, and Suffolk County Division of Mental Hygiene.
  • Perform additional duties as assigned.

Qualifications

A Bachelor's Degree in a health-related field is required.

A minimum of 2 years of experience providing direct services to individuals with serious mental health issues is essential.

Proficiency in Microsoft Office is required; experience with Electronic Health Records (EHR) is preferred.

Strong skills in assessment, engagement, organization, and time management are necessary.

Excellent verbal and written communication abilities are required.

A valid and clean New York State Driver's License is mandatory.

Physical Requirements

This position frequently involves sitting and working at a computer for extended periods, as well as traveling to various locations for community meetings and home visits.

Family Service League Inc. is committed to fostering an inclusive and diverse workforce that reflects the communities we serve. We encourage candidates from all backgrounds and experiences to consider applying for positions for which they feel qualified.



Compensation Details: Yearly Salary



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