Patient Care Coordinator
3 days ago
**About Professional Physical Therapy**
We are a leading provider of physical, occupational, and hand therapy in the Northeast, dedicated to delivering high-quality care to our patients and creating a positive and welcoming environment.
**Job Summary**
We are seeking a dedicated and compassionate individual to serve as a Patient Care Coordinator. As a key member of our team, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.
**Responsibilities:**
- Greet patients and provide a warm welcome
- Answer phone calls and respond to patient inquiries
- Schedule patient appointments and manage the scheduling process
- Complete new patient registration and data entry
- Discuss insurance benefits, authorization requirements, and payment responsibilities with patients
- Collect patient balances (copay/deductible/coinsurance)
- Perform standard day-to-day clinical administrative responsibilities
**Requirements:**
- High school diploma or equivalent
- Prior experience in a customer service or administrative role, preferably in a healthcare setting
- Excellent interpersonal and communication skills
- Strong attention to detail and organizational skills
- Ability to multitask, prioritize tasks, and work in a fast-paced environment
- Proficient in computer skills and ability to learn new software systems
**Benefits:**
- Monthly performance bonus
- Medical, dental, vision insurance
- Life insurance
- 401k
- Employee assistance program
- Employee discounts
- Employee referral program
- Paid time off (PTO)
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