IT Support Specialist

2 weeks ago


Westborough, Massachusetts, United States Connection Full time
Technical Services Opportunity

Connection Services is seeking a skilled IT Support Technician II to join our Technical Services division in Westborough, MA. The ideal candidate will have a strong background in troubleshooting and resolving issues on Windows computers, iPhone, desktop, and tablets.

Key Responsibilities:

  • Provide front-line support to store and corporate end users with a wide variety of IT and facilities issues.
  • Perform basic core Request Fulfilment and Incident Management functions of the IS Support Technician role.
  • Act in a Contact Center Lead role and provide workflow direction to the support staff.
  • Review and approve new or existing Knowledge Management records.
  • Identify, create, and communicate Problem Management records.
  • Provide training and mentorship to new IS Support Technicians.


Requirements:

  • Some technical coursework, Associates, and/or Bachelors degree.
  • Experience in a retail call center environment.
  • Must have knowledge of Microsoft-based operating systems.
  • Basic understanding of desktop, laptop, and peripheral IT hardware setup and configuration.
  • Experience working in a call center environment using ITIL-based call center software.
  • Experience in ITIL Service Transition or Operation methodologies is a plus.


Compensation:

USD $24.00/Hr. - USD $25.00/Hr.
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