Senior Manager, Customer Retention Specialist
4 weeks ago
At American Water Resources LLC, we are seeking a highly skilled and experienced Senior Manager, Customer Retention to join our team. This role will be responsible for driving customer retention strategy efforts and leading a team of professionals to achieve exceptional results.
Key Responsibilities:- Develop and implement comprehensive customer retention plans to drive customer growth and loyalty.
- Lead and manage a team of professionals to achieve exceptional results in customer retention.
- Collaborate with cross-functional teams to drive retention efforts and improve customer experience.
- Develop and maintain relationships with key stakeholders to ensure alignment and support for retention initiatives.
- Monitor and analyze customer retention metrics to identify areas for improvement and develop strategies to address them.
- 5+ years of experience in customer retention, loyalty, or a related field.
- 3+ years of experience in direct people management with a track record of consistently recognizing and rewarding excellent performance.
- Experience working directly with call center teams on sales, retention, or customer loyalty initiatives.
- Proven track record of improving customer growth metrics, especially customer engagement, loyalty, and/or retention.
- Analytically strong with experience using BI tools and Excel for analysis and modeling.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for exceptional performance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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Nurse - Medication Care Manager
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Nurse - Medication Care Manager
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Nurse Care Manager
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