Senior Manager, Customer Retention Specialist

4 weeks ago


Naperville, Illinois, United States American Water Resources LLC Full time
Job Title: Senior Manager, Customer Retention

At American Water Resources LLC, we are seeking a highly skilled and experienced Senior Manager, Customer Retention to join our team. This role will be responsible for driving customer retention strategy efforts and leading a team of professionals to achieve exceptional results.

Key Responsibilities:
  • Develop and implement comprehensive customer retention plans to drive customer growth and loyalty.
  • Lead and manage a team of professionals to achieve exceptional results in customer retention.
  • Collaborate with cross-functional teams to drive retention efforts and improve customer experience.
  • Develop and maintain relationships with key stakeholders to ensure alignment and support for retention initiatives.
  • Monitor and analyze customer retention metrics to identify areas for improvement and develop strategies to address them.
Requirements:
  • 5+ years of experience in customer retention, loyalty, or a related field.
  • 3+ years of experience in direct people management with a track record of consistently recognizing and rewarding excellent performance.
  • Experience working directly with call center teams on sales, retention, or customer loyalty initiatives.
  • Proven track record of improving customer growth metrics, especially customer engagement, loyalty, and/or retention.
  • Analytically strong with experience using BI tools and Excel for analysis and modeling.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for exceptional performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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