Customer Experience Representative

2 weeks ago


Ellenville, New York, United States Enterprise Mobility Inc Full time
Customer Experience Representative

At Enterprise Mobility Inc, we are committed to providing exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental upon return
  • Notify management of any known customer problems
  • Notify management of any known vehicle problems and any required vehicle maintenance
Requirements:
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Apart from religious observation, must be able to work the following shift/schedule: Monday: 4:00pm - 1:00am, Tuesday: 4:00pm - 1:00am, Wednesday: 4:00pm - 1:00am, Thursday: 4:00pm - 1:00am, Friday: 4:00pm - 1:00am

Enterprise Mobility Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and job applicants.



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