Customer Service Associate

3 weeks ago

Ellenville, New York, United States Genuine Parts Company Full time

Job Summary
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Key Responsibilities:

• Respond to customer inquiries regarding products, provide quotes, and handle order entry.

• Place customer orders via telephone, fax, email, electronic methods, or walk-in sales.

• Negotiate sales prices and purchase prices to influence Motion Industries' gross profit.

• Adjust non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries.

• Build customer relationships to drive repeat business by relating to customers and driving process improvements.

• Order items to ensure appropriate inventory levels are maintained for customers.

• Place orders up to $5,000 per line and $10,000 per purchase order without approval.

• Source products from branch inventory, distribution center inventory, or supplier inventory.

• Determine the most cost-effective shipping method for customer orders.

• Partner with Account Representatives to ensure customer satisfaction.

• Expedite backorders and prepare orders for shipment to customers.

• Handle customer returns.

• Perform other duties as assigned.

Requirements:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Skills and Abilities:

• Reliability, organization, and attention to detail required.

• Strong communication skills, including written, verbal, and listening.

• Ability to multi-task and time management skills required.

• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.

• Product knowledge is preferred.

Company Information:
Motion offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Genuine Parts Company conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

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