Customer Service Associate

4 weeks ago

Ellenville, New York, United States Genuine Parts Company Full time

Job Summary
As a Customer Service Representative at Genuine Parts Company, you will play a vital role in ensuring customer satisfaction by accurately fulfilling orders and managing incoming customer calls under close supervision.

Key Responsibilities:

• Respond to customer inquiries regarding products, provide quotes, and handle order entry with precision and attention to detail.

• Place customer orders via various channels, including telephone, fax, email, electronic methods, or walk-in sales, while maintaining a high level of customer service.

• Negotiate sales and purchase prices within established parameters to influence Motion Industries' gross profit.

• Adjust non-contract customer pricing to meet customer demands while maximizing profit for Motion Industries, based on competition and market conditions.

• Build strong customer relationships to drive repeat business by understanding customer needs and driving process improvements.

• Ensure appropriate inventory levels are maintained for customers by ordering items as needed.

• Place orders up to $5,000 per line and $10,000 per purchase order without approval, while exercising sound judgment and decision-making skills.

• Source products from branch inventory, distribution center inventory, or supplier inventory to meet customer needs.

• Determine the most cost-effective shipping method for customer orders, balancing speed and cost considerations.

• Collaborate with Account Representatives to ensure customer satisfaction and resolve any issues that may arise.

• Expedite backorders, pull inventory, and prepare orders for shipment to customers as needed.

• Handle customer returns and other related tasks with professionalism and courtesy.

Requirements:
Typically requires a high school diploma or GED and zero to three years of related experience or an equivalent combination of education and experience.

Skills and Abilities:

• Demonstrated reliability, organization, and attention to detail in previous roles.

• Strong communication skills, including written, verbal, and listening abilities.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Moderate computer skills, including information processing, email communication, and business system usage.

Company Benefits:
Genuine Parts Company offers a comprehensive benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Genuine Parts Company is an equal opportunity employer and conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, or any other protected characteristic.

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