Customer Service Representative

1 month ago


Ellenville, New York, United States Amica Insurance Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Provide professional and courteous service to policyholders via phone, email, and in-person
  • Answer questions and resolve issues related to policies, claims, and billing
  • Upsell and cross-sell products and services to policyholders
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction
  • Meet or exceed performance metrics and sales targets
Requirements
  • High school diploma or equivalent required
  • Previous customer service and sales experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
What We Offer
  • Competitive salary and bonus structure
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous paid time off and holidays
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment


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