Patient Representative

2 weeks ago


Ellenville, New York, United States Ellenville Regional Hospital Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Representative to join our team at Ellenville Regional Hospital. As a Patient Representative, you will be responsible for performing patient registration and customer service functions, including collecting patient information and entering it into our electronic health records system.

Key Responsibilities:
  • Gather and record complete and accurate patient information for registration purposes
  • Recognize and respond to customer needs, providing excellent customer service and resolving patient issues in a timely manner
  • Function as the hospital's switchboard operator, answering phone calls and directing patients to the appropriate department
  • Obtain necessary signatures on consent forms for treatment and payment, ensuring compliance with state, federal, and hospital regulations
  • Identify patient co-pay/deductible information and communicate it to patients, collecting co-pays and deductibles as necessary
  • Obtain insurance authorizations for inpatient/observation services
  • Promote cooperative relationships with other departments to enhance services to all customers
  • Demonstrate excellent organizational skills, ability to manage time, and make decisions promptly
Requirements:
  • 1 year of customer service experience required
  • 2 years of customer service experience in a healthcare setting preferred
  • High School Diploma or equivalent required
  • Proficient in Microsoft Office, including Word and Excel
  • Strong organizational, interpersonal relationship, and communication skills
Benefits:
  • Medical benefits
  • Health insurance
  • Dental
  • Vision
  • Life insurance
  • PTO
  • Vacation time
  • Sick time
  • Paid holidays
  • Personal time
  • Bereavement
  • 403(b)
  • Employee Assistance Program
  • Tuition Assistance
  • Discount Program
  • Virtual fitness, mindfulness, and nutrition app
  • Healthcare Concierge Service


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