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Part-Time Customer Support Specialist

3 weeks ago

Wichita, Kansas, United States MCI Careers Full time

MCI Careers is seeking a highly skilled Part-Time Customer Support Specialist to join our dynamic team. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences and driving business growth.

Job Overview:

This is a part-time opportunity that requires working Saturday and Sunday shifts. You will be responsible for handling inbound inquiries, troubleshooting technical issues, and assisting customers with product-related queries. If you are a driven individual with excellent communication skills and a passion for providing outstanding customer service, we encourage you to apply.

Responsibilities:
  • Handle inbound and outbound contacts in a timely and professional manner
  • Listen to customers, understand their needs, and resolve issues efficiently
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Benefits:
  • Competitive hourly rate ($12.50 - $15.00)
  • Paid time off and holidays
  • Opportunities for advancement and professional growth