Operational Director, Monitoring

1 week ago

West Columbia, South Carolina, United States Ensono Full time

About the Role:

As an expert technology leader, you will drive the operational and engineering aspects of monitoring services for Ensono's clients. This role requires a strong understanding of IT infrastructure and operations, as well as experience with IT Service Management (ITSM) platforms and monitoring tools.

Key Responsibilities:

  • Build and lead a global team of 30 associates with expertise in monitoring Operating Systems, Databases, Network, Virtual, and Storage Backup components.
  • Ensure monitoring systems are continuously functioning, generating alerts and tickets properly, and adopting Artificial Intelligence (AI) and Machine Learning (ML) for efficient data management.
  • Oversee global team members responsible for Ensono's Distributed Monitoring Tools, including BMC Truesight, BMC Helix, Entuity, and VMWare Aria.
  • Manage the complete support, management, lifecycle, sustainability, and availability of Ensono's Distributed Monitoring Tools.
  • Lead and design integrated Monitoring Solutions to IT Service Management (ITSM) systems for Ensono's Clients.
  • Design, plan, and enable the adoption of AI & ML learning in Ensono's Monitoring environment.
  • Manage Capital and Expense budgets related to licenses, usage, and support of monitoring tools.
  • Evaluate best-of-breed tools and practices for monitoring and visibility, establishing strong vendor relationships.
  • Establish strong automated processes for audits to ensure proper management.
  • Identify opportunities for efficiency improvements through process enhancement and automation maturity.
  • Collaborate with Ensono's Product, Security, and Operational Teams to prioritize Corporate Programs and Projects.

Requirements:

  • 10+ years of experience managing infrastructure technology and operations.
  • 10+ years of experience with ITSM platforms such as ServiceNow and Monitoring Tools like BMC, Entuity, DataDog, or similar.
  • Positive influencing verbal and written skills to build relationships and lead.
  • Ability to think holistically about processes impacting business engagement.
  • Comprehensive knowledge of ITIL reference models.
  • Proven track record of leading process improvement initiatives.
  • Excellent written and communication skills along with interpersonal abilities.
  • Ability to thrive in independent and collaborative fast-paced environments.
  • Familiarity with industry best practices and compliance requirements, especially in financial services.

Preferred Qualifications:

  • Bachelor's degree in a related field.
  • Master's degree in an information technology-related field.
  • Advanced ITIL certification or training.
  • Experience with AI/ML integration into ITSM practices is a plus.

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