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Hotel Front Desk Supervisor

2 months ago

SaintChaptes, Occitanie, United States Hotel Resource Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Hotel Resource. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our front desk and guest services.

Key Responsibilities
  • Supervise and coordinate the activities of the front desk team to ensure excellent guest service and efficient operations.
  • Monitor and maintain high standards of customer service, ensuring that all guests receive a warm and welcoming experience.
  • Manage and maintain accurate records and reports, including guest information, room assignments, and other relevant data.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless operations and excellent guest experience.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Conduct regular performance evaluations and provide coaching and training to front desk staff to ensure they meet the highest standards of performance.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve operations and guest experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 1 year of experience in a front desk or guest services role, preferably in a hotel or resort setting.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Proficiency in Microsoft Office and other relevant software systems.
Preferred Qualifications
  • Associate's or bachelor's degree in hospitality or a related field.
  • Experience with hotel management software, such as Opera.
  • Previous experience in a large family resort or hotel setting.