Customer Service Representative

4 weeks ago


Plymouth, Michigan, United States Amanda Ross - State Farm Agent Full time
Role Overview:

Amanda Ross State Farm is a leading insurance agency dedicated to providing exceptional service to our clients. We are seeking a highly organized and detail-oriented individual to support our team as a Receptionist.

Key Responsibilities:
  • Greet clients warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
  • Provide excellent customer service and follow up on client needs.
  • Support the team with various administrative tasks and projects.

Requirements:
  • Previous experience in a receptionist or customer service role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Comfortable with engaging in sales conversations.
  • Basic computer skills, including Microsoft Office and CRM systems.

About Us:
Amanda Ross State Farm is a dedicated team of professionals committed to providing exceptional service to our clients. We are passionate about helping individuals and families achieve their goals through insurance solutions.

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