Customer Service Liaison

4 weeks ago


Plymouth, Michigan, United States State Farm Insurance Full time
Job Summary:

As a Customer Relations Representative at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to assist customers with their insurance needs, providing accurate and timely solutions to their inquiries and issues. You will also be responsible for processing policy changes, claims, and payments efficiently, while maintaining accurate customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences and promote and cross-sell insurance products and services to meet customer needs. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Assist customers with their insurance needs and provide exceptional customer service
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain accurate customer records and update information as necessary
  • Collaborate with team members to ensure seamless customer experiences
  • Promote and cross-sell insurance products and services to meet customer needs

Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Ability to maintain accurate records and update information as necessary


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