Service Administrator Assistant

4 weeks ago

Plymouth, Michigan, United States Kelly Full time

Job Summary: We are seeking a highly organized and detail-oriented Service Administrator to join our team at Kelly. As a Service Administrator, you will be responsible for maintaining the service call center, processing service expense and mission billing, and maintaining customer information in SAP and SIS.

Key Responsibilities:

  • Maintain the service call center by answering phones, entering service cases into SIS, and transferring customer calls to the appropriate department or team.
  • Process service expense and mission billing using SAP, SIS, and CERTIFY.
  • Maintain customer information in SAP and SIS, resolving issues with incorrect data.
  • Enter purchase orders in SAP for tools and/or special needs for the different teams supported by technical service.
  • Issue purchase orders to suppliers as necessary.
  • Provide customers with quotes for onsite support.
  • Assist with special projects, including PPT presentations and Excel spreadsheets.
  • Assist with Project Management Department billing as necessary.
  • Enter Preventative Maintenance contract details into SIS and maintain data up to date.
  • Assist the Application department if needed, handling application requests and reports, LAC material shipping and receiving, customer quotes, and invoicing.
  • Assist the Training department if needed, receiving leads for service and training opportunities, working with internal resources and/or Business Development Manager to identify training courses and offer contracts/solutions to customers, handling customer quotes, class registration, and course overview documentation.

Requirements:

  • Two-year Associates Degree in Business Administration or equivalent combination of training and experience.
  • Minimum of 3 years of previous experience in office administration and customer service.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills.
  • SAP experience.
  • Proficient in Microsoft Office, including Teams, Word, Outlook, Excel, and PowerPoint.

About Kelly: At Kelly, we are dedicated to providing our employees with limitless opportunities to enrich their lives. We believe that the more inclusive we are, the better services we can provide. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

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