Patient Service Coordinator

2 hours ago


Plymouth, Michigan, United States Forefront Dermatology Full time

Job Summary:

The Patient Service Representative is responsible for providing exceptional patient care and ensuring a positive experience for our patients. This role involves greeting patients, checking them in for appointments, and verifying insurance information. The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

  • Performs opening and closing clinic duties, including scanning documents into the electronic health record and maintaining the tidiness of the waiting area and reception counter.
  • Greets patients, checks them in for appointments, and verifies insurance information.
  • Scans documents into the electronic health record and maintains accurate records.
  • Checks schedules for added, canceled, and no-show appointments throughout the day.
  • Schedules follow-up appointments as needed.
  • Responds to designated tasks in the electronic health record.
  • Orders clinic office supplies and sells and tracks cosmetic products.
  • Distributes mail and prepares for next day scheduled appointments.

Requirements:

  • High school diploma or equivalent is required.
  • 1-2 years of recent medical office experience or in a similar capacity is preferred.
  • Proficient in basic computer functions and able to learn new software quickly.
  • Excellent customer service, communication, and organizational skills.
  • Ability to operate standard office equipment and type a minimum of 40 wpm.
  • Attention to detail and ability to multitask, prioritize, and work well individually and as part of a team.
  • Ability to maintain confidentiality of information and display a friendly, cheerful, tactful, and polite demeanor at all times.


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