Customer Service Representative

4 days ago


Plymouth, Michigan, United States Insight Global Full time

An employer of Insight Global's is seeking a customer service representative to work onsite in a corporate location. The role will involve handling high call volumes, responding to customer inquiries, and resolving technical issues. Strong communication and problem-solving skills are essential for success in this position.

Key Responsibilities:

  • Respond to customer inquiries via phone and email
  • Resolve technical issues and provide step-by-step instructions
  • Work with customers to resolve issues and provide a positive experience
  • Meet productivity and quality standards

Requirements:

  • 1-3+ years of experience in an inbound customer service role
  • Strong data entry and typing skills
  • Experience working with multiple computer screens
  • Proven record of good attendance and customer service skills

Benefits:

  • Medical, dental, and vision insurance
  • HSA, FSA, and DCFSA account options
  • 401k retirement account access with employer matching
  • Paid sick leave and/or other paid time off

Insight Global is an equal opportunity/affirmative action employer committed to creating diverse and inclusive environments. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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