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Customer Engagement Manager

2 months ago

Santa Rosa, California, United States Santa Rosa Orthopaedics Full time
Position Overview:
Santa Rosa Orthopaedics (SRO) is in search of a dedicated and results-oriented Customer Success Manager to enhance our team.

In this pivotal role, you will be instrumental in ensuring our clients' satisfaction and overall success.

Your primary responsibility will be to cultivate and sustain robust relationships with our clientele, gaining insight into their needs while promoting product adoption and retention.

Key Responsibilities:
  • Establish and nurture strong connections with clients, acting as their trusted advisor.
  • Proactively guarantee client satisfaction and drive success and retention initiatives.
  • Comprehend and align client objectives with our offerings.
  • Offer guidance and support to clients, assisting them in achieving their desired results.
  • Collaborate with various teams to ensure a cohesive customer experience.
  • Champion client needs and requirements within the organization.
  • Monitor and report on client health and success metrics.
  • Identify potential opportunities for upselling or cross-selling to current clients.
Qualifications:
  • Bachelor's degree in Business, Marketing, or a related discipline.
  • Demonstrated experience in customer success or account management.
  • Exceptional communication and interpersonal abilities.
  • Strong problem-solving and negotiation skills.
  • Capability to build and maintain relationships with clients.
  • Strategic and analytical mindset.
  • Experience in the healthcare sector is advantageous.
  • Familiarity with CRM software and tools.
  • Adept at multitasking and prioritizing responsibilities.
Employment Type:
Full Time
Years of Experience: 3 years
Salary Range: $99,040 - $130,000 Annual
Bonus/Commission: No