Customer Engagement Representative

1 week ago


Santa Monica, California, United States FIGS Full time

Customer Experience Associate

FIGS is seeking a dedicated Customer Experience Associate to engage directly with our valued customers, ensuring they enjoy a remarkable and positive interaction with our brand. As a vital member of the Customer Experience team, you will be responsible for providing exceptional support to our entire e-commerce clientele. The ideal candidate is passionate about assisting others, enjoys resolving challenges, and is eager to advance their career in the fashion or e-commerce sector.

This role offers an hourly wage along with a performance-based monthly bonus. FIGS provides comprehensive benefits, including paid time off, health, dental, vision insurance, and a 401k plan.

Key Responsibilities:

  • Engage with over 100 customers daily through various communication channels, including email, phone, text, and live chat.
  • Develop in-depth knowledge of FIGS products to address customer inquiries effectively.
  • Assist customers with returns, fit and style selections, and shipping-related questions.
  • Identify and report trends in customer inquiries or product-related issues.
  • Strive to exceed expectations and deliver an outstanding customer experience.

About You:

  • Minimum of 1 year of experience in a customer-facing position.
  • Genuine enthusiasm for assisting healthcare professionals with a positive demeanor.
  • Strong listening, problem-solving, and organizational abilities.
  • Excellent verbal and written communication skills.

At FIGS, we are transforming the medical apparel industry by offering the highest quality products directly to healthcare professionals through our e-commerce platform. Our commitment to product excellence is evident in our focus on fabric, fit, and functionality. We have developed proprietary fabric technology that meets the rigorous demands of the medical field, ensuring our apparel is wrinkle-resistant, moisture-wicking, lightweight, breathable, and flexible.

Our designs are modern and sophisticated, featuring practical elements such as yoga waistbands, smart storage options, and motivational messages within each garment, catering to the needs of contemporary healthcare professionals.

Through our branded online shopping experience, we are redefining how medical professionals acquire their workwear. Our engagement with the medical community through various channels allows us to understand their needs better and continuously innovate.

FIGS is also committed to social responsibility through our Threads for Threads initiative, having donated numerous scrubs to healthcare providers in need globally.



  • Santa Monica, California, United States Sonic Automotive Full time

    Company Overview At W.I. Simonson, part of the Sonic Automotive family, we provide the opportunities, resources, and support necessary for your professional growth and development. With over 100 dealerships, our focus extends beyond merely moving inventory; we are dedicated to your success and invested in your future. Explore a fulfilling career with Sonic...


  • Santa Monica, California, United States Pottery Barn Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.Key ResponsibilitiesCustomer Service:...


  • Santa Monica, California, United States Ulta Beauty Full time

    Position Overview:The Client Engagement Specialist plays a vital role in fostering relationships with clients and enhancing the Ulta Beauty service offerings through personalized interactions, both via telephone and face-to-face. Key Responsibilities:As a representative of Ulta Beauty, you will: Engage with clients to promote our diverse range of beauty...


  • Santa Monica, California, United States Domino's Pizza LLC Full time

    About Us: Domino's Pizza LLC is a leading pizza delivery company that values customer satisfaction and team collaboration.Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving...


  • Santa Monica, California, United States KCRW Inc Full time

    Position OverviewRole: Membership Associate, EngagementAbout Us:KCRW Inc. is a vibrant global community inspired by the creative essence of Los Angeles. We foster joy and connection through a dynamic blend of music, news, and culture, serving as a vital source of inspiration and education for our members.Your Impact:The Membership Associate, Engagement plays...


  • Santa Ana, California, United States Valyrian Consultants Inc Full time

    Position OverviewValyrian Consultants Inc. is a prominent player in the customer engagement sector, focusing on enhancing client relationships through effective communication and support. We pride ourselves on our innovative approach, which emphasizes the importance of personal interaction in fostering strong connections.We are on the lookout for a dedicated...


  • Santa Monica, California, United States Goodwillsocal Full time

    Position Overview: As a Retail Associate at Goodwill Southern California, you will play a vital role in our mission. Your primary responsibilities will include engaging with customers and assisting them in their shopping experience. Key Responsibilities: Demonstrate effective communication skills in Basic English. Utilize a cash register and other necessary...


  • Santa Monica, California, United States Thrifty Payless, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Service Associate. As a Service Associate, you will play a critical role in delivering exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide excellent customer service by...


  • Santa Monica, California, United States Caliber Collision Centers Full time

    Job SummaryCaliber Collision Centers has an immediate opening for a Customer Service Representative to perform a variety of duties, including greeting and providing exceptional customer service to internal and external customers. The ideal candidate will have a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load...


  • Santa Monica, California, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Engage...


  • Santa Monica, California, United States LAcarGUY Full time

    Join a dynamic team at LAcarGUY as we seek a Customer Service Representative for our Service Business Development Center. Key Responsibilities The Customer Service Representative serves as the vital communication bridge between our clients and the automotive dealership. We are in search of individuals who are passionate about customer interaction and can...


  • Santa Clara, California, United States TMG Full time

    Are you passionate about delivering exceptional customer experiences? At TMG, we are seeking a dedicated Customer Service Representative who excels in a dynamic environment and possesses a strong sales acumen. In this role, you will have the chance to connect with customers, provide top-notch service, and play a vital role in our sales achievements.Key...


  • Santa Ana, California, United States Valyrian Consultants Inc Full time

    Position OverviewValyrian Consultants Inc. is a dynamic organization focused on enhancing customer experiences through exceptional service and innovative marketing strategies. We pride ourselves on fostering direct connections between our clients and their customers, believing that authentic interactions are the foundation of strong relationships.We are...


  • Santa Monica, California, United States Atlantic Aviation Full time

    Job Description**About the Role**This Front Desk Customer Service Representative position with Atlantic Aviation is an exciting opportunity to join a dynamic team in the aviation industry. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support.Key Responsibilities:Provide professional service and...


  • Santa Monica, California, United States 145857 Full time

    Job OverviewWhip Media is at the forefront of transforming the $275 billion entertainment sector by revolutionizing the global content licensing framework. Our industry-leading enterprise software platform seamlessly integrates data, processes, and teams throughout the digital distribution lifecycle. Supported by a highly skilled and diverse team with...


  • Santa Monica, California, United States Zwilling J.A. Henckels Full time

    Retail Sales Associate - Santa MonicaOverviewWe are seeking a dedicated and enthusiastic Retail Sales Associate to join our team. This role is ideal for individuals who are passionate about providing exceptional customer experiences and have a strong drive for sales.Key ResponsibilitiesDrive sales performance to achieve targetsDeliver exemplary customer...


  • Santa Maria, California, United States COASTHILLS FEDERAL CREDIT UNION Full time

    Position OverviewSUMMARYUnder the general oversight of the Call Center Supervisor, the Customer Engagement Specialist is tasked with executing a diverse array of banking operations, aiding members with their financial requirements, and proficiently promoting products, services, and solutions. Responsibilities may include assisting members through Interactive...


  • Santa Monica, California, United States Sonic Automotive Full time

    Job OverviewThe Automotive Sales Consultant plays a vital role in connecting with potential customers and facilitating their vehicle purchasing journey. This position requires a blend of customer service skills and sales acumen to ensure a seamless experience for clients.Duties and Responsibilities:· Address online inquiries with professionalism, accuracy,...


  • Santa Monica, California, United States Qonten Full time

    Retail Sales RepresentativeAs a key member of our team, you embody the spirit of our brand. Your ability to engage in friendly, genuine conversations with customers sets the tone for a welcoming shopping experience. You possess the skills to adapt to various customer personalities and resolve any concerns with a positive attitude.Key...


  • Santa Clara, California, United States Orangetheory Fitness Full time

    Job Title: Sales AssociateStatus: HourlyLocation: COMPANY DESCRIPTION West Coast Fitness is a prominent franchisee of Orangetheory Fitness, operating studios across multiple regions. Our mission is to lead, support, and inspire the Orange Passion. We prioritize our skilled team and emphasize Clarity, Communication, and Collaboration. Our goal is to nurture...