Executive Director
4 days ago
The Executive Director serves as the leader of the community, overseeing all day-to-day operations and ensuring residents are receiving exceptional care and service. As a liaison for Singh Development Company with staff, residents, families, vendors, providers, and the State, this position must communicate effectively, exercise patience and understanding, and quickly resolve problems and conflicts that arise daily.
Key Responsibilities- Community Leadership: Oversee the daily operations of all community departments, working closely with community department heads to ensure resident, family, and associate satisfaction.
- Department Head Management: Lead and manage the community department heads and fill in for open department head positions whenever needed. Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community.
- Associate Motivation: Continuously motivate associates throughout the community to perform at a high level.
- Stakeholder Collaboration: Work collaboratively with stakeholders throughout the company, including the Regional Director of Operations and members of the regional support team, on total quality management.
- Customer Engagement: Meet personally with community residents and families to discuss and/or resolve customer concerns/comments/preferences.
- Compliance and Reporting: Maintain and ensure ongoing compliance with all state, local, and federal regulations. Prepare budgets and manage revenue, net operating income, and other key performance indicators. Provide reports on occupancy, community financial performance, and other key indicators.
- Sales and Marketing: Act as a sales leader in the community, reviewing sales strategies with the marketing team, as well as providing community tours and building rapport with current and prospective residents daily.
- Property Maintenance: Maintain the property to our highest standards, including ensuring apartments are move-in ready by addressing issues head on.
- System Utilization: Work within and ensure Department Head leaders are using various systems and software, including property management software, payroll software, talent management systems, and associate scheduling software.
- Additional Duties: Assist with all other duties as assigned by the Regional Director of Operations.
- Passion for Seniors: Feels strongly about working with the senior population. Has a drive to go above and beyond for seniors. Typically, this comes from a personal experience or prior work experience in a senior citizen setting.
- Customer Focus: Dedicated to meeting and exceeding the needs of the customer by establishing and maintaining effective relationships as well as gaining trust and respect of customers.
- Work Ethic: Places value on hard work and achieving goals. Takes pride in work-related activities, tasks, and responsibilities. Acts professionally, respectfully, and is dedicated to work. Takes accountability and responsibility for their work and work-related tasks.
- Integrity and Trust: Does what they say they will do, does not take the easy road, and does not misrepresent themselves for personal gain. Always does the right thing, even when it does not benefit themselves directly.
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