Community Director

6 days ago

Rochester Hills, Michigan, United States Waltonwood University Full time
Job Summary

The Executive Director - Senior Living Community Leader is responsible for overseeing the daily operations of a senior living community, ensuring the highest level of care and service for residents. This leadership role requires strong communication and problem-solving skills, as well as the ability to motivate and empower a team of department heads.

Main Responsibilities
  • Oversee the daily operations of all community departments, working closely with department heads to ensure resident, family, and associate satisfaction.
  • Lead and manage the community department heads and fill in for open department head positions whenever needed.
  • Empower and support the leadership team with recruitment and retention efforts, onboarding and orientation of new associates, ensure adequate staffing, and performance management in all areas of the community.
  • Continuously motivate associates throughout the community to perform at a high level.
  • Work collaboratively with stakeholders throughout the company, including the Regional Director of Operations and members of the regional support team, on total quality management.
  • Meet personally with community residents and families to discuss and/or resolve customer concerns/comments/preferences.
  • Maintain and ensure ongoing compliance with all state, local and federal regulations.
  • Prepare budgets and manage revenue, net operating income, and other key performance indicators. Provide reports on occupancy, community financial performance, and other key indicators.
  • Act as a sales leader in the community, reviewing sales strategies with the marketing team, as well as providing community tours and building rapport with current and prospective residents daily.
  • Maintain the property to our highest standards, including ensuring apartments are move-in ready by addressing issues head on.
  • Work within and ensure and ensure Department Head leaders are using various systems and software including (but not limited to) property management software, payroll software, talent management systems, and associate scheduling software.
  • Assist with all other duties as assigned by the Regional Director of Operations.
Requirements
  • Bachelor's Degree in General Business, Management, Health Administration, or other related field. Master's Degree preferred.
  • 5+ years of previous experience working as an Executive Director of a senior living community or other executive management experience is preferred.
  • Certified Assisted Living Director, or equivalent (based on state certifications and requirements)
  • Excellent time management skills and ability to multi-task and stay organized.
  • Able to work weekends and holidays as needed, sharing the Manager on Duty responsibilities.
Physical Requirements
  • Constant use of manual dexterity, auditory and visual skills and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
  • Ability to follow written and oral instructions and procedures.
  • Ability to reach, bend, twist, squat, kneel, push and pull.
  • Ability to lift/carry up to 30 pounds.
  • Ability to perform repetitive movements including simple grasping, pushing, pulling and fine manipulation.
  • Occasionally sitting, with frequent standing and walking.
Work Environment

This is a full-time position that requires working in person.

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