Lodging Operations Supervisor
2 weeks ago
Compensation: $ per year - $ per year
At Great Wolf, the Housekeeping Manager plays a pivotal role in enhancing the experience of families at Great Wolf Lodge by ensuring optimal performance and efficiency within the Housekeeping division. This leadership position involves inspecting facilities, recommending necessary upgrades, establishing workflows, standard procedures, and quality control measures. The Manager supervises all housekeeping operations and team members to guarantee a seamless stay for guests.
Career Advancement Opportunities:
•Professional Growth: A supportive environment for starting or advancing your career with cross-training, scholarship opportunities, and talent development initiatives at all levels.
•Exclusive Benefits: Enjoy unique perks for you, your family, and friends, including discounted vacations and employee referral bonuses.
•On-the-Job Learning: Access Great Wolf University for training in functional and leadership skills while you work.
•Wellness Focus: We provide flexible scheduling, a comprehensive wellness program, and support through our Employee Assistance Program and Employee Relief Fund.
•Diversity and Inclusion: Be part of a team that values diversity and fosters an inclusive environment through programs that celebrate individuality.
Benefits Include:
•Medical, Dental, and Vision coverage
•Health savings account
•Telehealth services
•Life insurance
•401K with employer matching
•Paid time off
•Paid parental leave
Key Responsibilities:
- Guide and mentor housekeeping staff daily to meet or exceed cleanliness standards and operational efficiencies.
- Implement and oversee inventory processes with the assistance of Housekeeping Supervisors.
- Drive, review, and ensure proper completion of work order processes.
- Assist the Director in analyzing and planning actions related to guest feedback and NPS Scores.
- Execute the Director's financial strategy to manage budgets and labor, along with operating expense forecasts.
- Lead and mentor direct staff and Housekeeping employees, including Supervisors and all team members, to maintain appropriate staffing and budgeting levels.
- Train new team members and ensure ongoing training and development for current staff.
- Manage and promote the training and development of supervisors.
- Communicate regularly with Housekeeping staff, setting expectations aligned with Great Wolf values, and provide feedback through inspections and daily meetings.
- Ensure compliance and timely completion of performance appraisals; identify key talent and plan for their development.
- Model and uphold the Great Wolf guest service standards of excellence.
- Ensure guest requests related to Housekeeping are handled professionally and promptly.
- Continuously elevate the focus on guest service within Housekeeping.
- Actively participate in the Manager On Duty Program.
- Address and resolve guest concerns as necessary to ensure satisfaction.
- Ensure adherence to daily, weekly, monthly, and annual safety and compliance standards.
- Coordinate with the Director of Engineering to ensure housekeeping areas meet safety standards.
- Conduct and monitor Hazard Communications Programs biannually.
- Investigate, report, and document any inappropriate behavior by staff, guests, or suspicious individuals.
- High School diploma or equivalent experience.
- Minimum of 3 years in the Hospitality industry, with at least 2 years in a supervisory role.
- Proven knowledge and experience in labor management scheduling.
- Demonstrated ability to lead diverse teams effectively.
- Strong analytical, planning, and change management skills.
- Proven management abilities, including conflict resolution, coaching, and team building.
- Ability to resolve conflicts effectively.
- Willingness to work a flexible schedule, including nights, weekends, and holidays as required.
- Experience in Housekeeping, ideally within a resort or large hotel setting.
- Bachelor's degree.
- Charismatic leader who adapts leadership style to motivate team members and overcome challenges.
- Inspires and motivates team members to collaborate and achieve exceptional results.
- Thorough approach to every task, committed to comprehensive analysis, planning, and implementation.
- Ability to lift up to 30 lbs.
- Ability to stand or walk for extended periods.
- Ability to bend, stretch, and twist.
- Capable of tolerating exposure to cleaning chemicals.
We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter on Great Wolf's website to complete an application, and a recruiter will reach out regarding the next steps.
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