Customer Support Specialist II
1 week ago
The Customer Care Representative II plays a crucial role in the promotion and assistance of aftermarket solutions for machine tools and related equipment. This position focuses on driving new business by engaging with incoming marketing leads, cultivating new prospects, assessing customer requirements, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Provide administrative assistance to the Customer Experience Center.
- Welcome and assist customers and team members visiting the Customer Experience Center.
- Coordinate events at the CEC and manage logistical tasks as necessary.
- Address customer inquiries via phone, email, or chat, delivering non-technical resolutions.
- Evaluate customer needs and direct them to appropriate service or technical departments for further assistance.
- Design and execute sales initiatives to promote new offerings and enhance order intake.
- Re-engage aftermarket customers to increase market share.
- May handle more intricate or critical product support.
- Utilize a customer relationship management application to document activities and research product details.
Sales Support Strategies:
- Collaborate with sales and service department leaders to foster new or existing sales opportunities.
- Identify customer needs based on purchase history and recommend suitable solutions for cost-saving opportunities that will boost overall sales revenue.
- Support departmental goals to ensure sales growth and a positive customer experience.
- Assist in sales opportunities by building rapport, providing technical insights, and preparing quotes.
- Engage with customers and monitor results in CRM and ERP systems.
- Identify key decision-makers among targeted leads to initiate the sales process.
- Maintain customer records and files; address inquiries and resolve customer issues.
- Regularly communicate with customers regarding order status and provide detailed updates in case of delays.
- Foster a professional working relationship with all associates and partners.
- Enhance job knowledge by studying new product information and participating in training opportunities.
Qualifications:
- High school diploma or equivalent.
- 3-5 years of relevant experience.
- Fluency in Spanish is required.
- Able to lift up to 30 lbs.
Technical Skills:
- Proficient in Microsoft Office Suite.
- Experience with Salesforce is a plus.
- Familiarity with Epicor and Microsoft Great Plains is advantageous.
-
Customer Support Specialist II
2 weeks ago
Newport News, Virginia, United States MMT Full timeJob OverviewThe Customer Care Representative II plays a crucial role in the promotion and assistance of aftermarket products and services related to machine tools and support equipment. This position is essential for driving new business opportunities by engaging with inbound marketing leads, cultivating new prospects, assessing customer requirements, and...
-
Technical Support Specialist II
1 week ago
Newport News, Virginia, United States Prolim Global Full timeJob OverviewPROLIM is actively seeking a Technical Support Specialist II to assist our esteemed clients.Role Summary:The selected candidate will be responsible for addressing technical issues and providing assistance via telephone for both internal and external customers regarding computer hardware, software, network, and telecommunications systems.Key...
-
NMCI Support Specialist
1 week ago
Newport News, Virginia, United States QinetiQ Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a NMCI Support Specialist. As a key member of our organization, you will be responsible for providing technical support and maintenance for our Navy Marine Corps Internet (NMCI) infrastructure.Key ResponsibilitiesManage and maintain NMCI hardware inventory,...
-
Technical Support Specialist
4 days ago
Newport News, Virginia, United States Prolim Global Full timeJob OverviewProlim Global is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for resolving technical issues and providing exceptional customer service to our internal and external customers.Key ResponsibilitiesDiagnose and resolve technical problems with computer hardware, software,...
-
Police Support Specialist
2 days ago
Newport News, Virginia, United States City of Newport News Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Police Support Specialist to join our team at the City of Newport News. As a Police Support Specialist, you will play a critical role in supporting the police department's operations and providing excellent customer service to the community.Key Responsibilities:Provide administrative support to...
-
Senior Customer Support Specialist
2 weeks ago
Newport News, Virginia, United States MMT Full timeCustomer Care Representative III at MMTAs a Customer Care Representative III at MMT, you will play a crucial role in providing exceptional support and sales for aftermarket products and services related to machine tools and auxiliary equipment. Your primary responsibility will be to address intricate customer inquiries and deliver customized solutions,...
-
Travel Imaging Specialist
2 days ago
Newport News, Virginia, United States Healthcare Support Full timeHealthcare Support is seeking a skilled travel imaging specialist to join their team in a dynamic healthcare environment.Job DetailsSpecialty: Diagnostic ImagingDiscipline: Allied Health ProfessionalEmployment Type: TravelPerks: Weekend shift, 10 hours, eveningsThe ideal candidate will possess a strong background in diagnostic imaging, with a focus on...
-
Administrative Support Specialist
1 week ago
Newport News, Virginia, United States Newport News Redevelopment Housing Authority Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Newport News Redevelopment Housing Authority. As an Administrative Support Specialist, you will provide administrative support to our department, ensuring the smooth operation of our daily activities.Key ResponsibilitiesProvide...
-
Traveling CT Imaging Specialist
2 weeks ago
Newport News, Virginia, United States Healthcare Support Full timePosition Overview:Healthcare Support is actively seeking a traveling CT Imaging Specialist for an exciting opportunity.Job Details:Specialty:CT Imaging SpecialistField:Allied Health ProfessionalContract Duration:13 weeksWeekly Hours:36 hours per weekShift Schedule:12-hour night shiftsEmployment Type:Traveling PositionQualifications:- Must possess ARRT...
-
Travel Nurse RN Specialist
2 days ago
Newport News, Virginia, United States Healthcare Support Full timeJob Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Traveling Healthcare Professional, you will have the opportunity to work in a variety of settings and locations, providing high-quality patient care and support to those in need.Job Responsibilities:Provide direct patient...
-
IT Desktop Support Specialist
1 week ago
Newport News, Virginia, United States ESM Full timeJob DescriptionESM is seeking a highly skilled IT Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service to internal and external clients by maintaining local and remote computer systems and ensuring all users have the necessary technology to support company...
-
Customer Service Specialist
2 weeks ago
Newport News, Virginia, United States JoAnn Full timeOverviewThe primary role of the Customer Service Specialist is to provide an outstanding shopping experience by fostering creativity among customers and ensuring that the store is a welcoming environment. All specialists contribute to sales growth through comprehensive product knowledge, creative merchandising, and precise transaction handling. The...
-
Media Production Specialist II
2 weeks ago
Newport News, Virginia, United States Prolim Global Full timeJob OverviewPROLIM is currently seeking a Media Production Specialist II for a prominent client.Position Summary:The role requires an individual with Confidential Clearance to research, develop, and produce electronic media (photo/video) aimed at training, marketing, documentation, and other communication needs for both internal and external stakeholders.Key...
-
Clinical Support Specialist
2 weeks ago
Newport News, Virginia, United States ivWatch, LLC Full timeWe are seeking a Clinical Specialist to provide essential clinical and technical support within our organization. As a vital member of the clinical support team, you will play a key role in enhancing the sales process by offering your expertise to colleagues and clients alike.Key Responsibilities: - Develop a comprehensive understanding of ivWatch products...
-
Phlebotomist II Specialist
1 week ago
Newport News, Virginia, United States Innova Solutions Full timeJob SummaryInnova Solutions is seeking a skilled Phlebotomist II to join our team. As a Phlebotomist II, you will be responsible for collecting and processing medical specimens in a fast-paced laboratory setting.Key ResponsibilitiesCollect and store medical specimens according to established procedures.Properly label and centrifuge specimens as required by...
-
IT Support Specialist
2 weeks ago
Newport News, Virginia, United States CTR Corporation Full timeJob OverviewCTR Group is in search of an IT Support Specialist for a reputable organization. This position is essential and requires immediate attention.Compensation: $23-$27 per hour based on experiencePOSITION SUMMARY:The IT Support Specialist will be tasked with the following responsibilities:Installing software on various devices.Updating software...
-
Administrative Support Specialist
2 days ago
Newport News, Virginia, United States Virginia Society of CPAs Full time**Job Summary**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at the Virginia Society of CPAs. As a key member of our front desk team, you will be responsible for providing exceptional support to our leaders and ensuring the smooth operation of our office.**Key Responsibilities:**Oversee all front...
-
Systems Engineer II
2 weeks ago
Newport News, Virginia, United States H I I CORP Defunct Full timePosition OverviewAs a Systems Engineer II, you will engage in comprehensive technical planning and system integration, focusing on the verification and validation processes, as well as cost and risk assessments for total systems.Key ResponsibilitiesConduct thorough analyses at all stages of the system lifecycle, including concept, design, fabrication,...
-
Clinical Support Specialist
2 weeks ago
Newport News, Virginia, United States IVWATCH LLC Full timeJob OverviewWe are seeking a Clinical Support Specialist to join our dedicated team. In this role, you will play a crucial part in delivering clinical and technical support throughout the sales process, ensuring our colleagues and clients receive the highest level of service.Key ResponsibilitiesYour primary duties will include:Gaining comprehensive knowledge...
-
Office Support Specialist
2 weeks ago
Newport News, Virginia, United States Capleo Global LLC Full timeCompany Overview: Capleo Global LLC is looking for an Office Support Specialist to become a vital part of our team. This role presents a chance for career advancement and skill enhancement within a supportive workplace.Position: Office Support SpecialistWork Arrangement: Onsite from the startContract Length: 12 Months (with potential for extension)Assist...