IT Support Specialist II

2 weeks ago


Westminster, Colorado, United States Temporary Staffing Professionals Full time

We are seeking a skilled Service Desk Technician to join our team at Temporary Staffing Professionals. This position requires an on-site presence, and the ideal candidate will possess relevant experience in a comparable role, with a strong proficiency in Office 365 and G-Suite platforms. As a Service Desk Technician, you will be instrumental in maintaining the functionality of IT systems and providing assistance to users facing technical challenges.

Key Responsibilities:

  • Serve as the main point of contact for individuals requiring technical support through various channels, including phone, email, or ticketing systems, while effectively prioritizing issues.
  • Quickly diagnose and resolve hardware and software problems to ensure a high level of customer satisfaction.
  • Oversee the onboarding and offboarding procedures for all user accounts.
  • Recognize recurring technical issues and devise practical solutions, including performing impact assessments.
  • Employ company resources to troubleshoot and resolve issues remotely.
  • Document resolutions and create processes for future reference and issue resolution.

Required Qualifications:

  • A minimum of 2-3 years of experience in a Service Desk or similar capacity.
  • Possession of a CompTIA A+ certification or an equivalent qualification is preferred.
  • Proficient in diagnosing and resolving a variety of workstation issues.
  • Excellent communication skills with a strong emphasis on customer satisfaction.
  • Experience in managing hardware and operating system issues across multiple devices.
  • Familiarity with Microsoft Server and Active Directory is essential.


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