IT Support Specialist II
2 weeks ago
We are seeking a skilled Service Desk Technician to join our team at Temporary Staffing Professionals. This position requires an on-site presence, and the ideal candidate will possess relevant experience in a comparable role, with a strong proficiency in Office 365 and G-Suite platforms. As a Service Desk Technician, you will be instrumental in maintaining the functionality of IT systems and providing assistance to users facing technical challenges.
Key Responsibilities:
- Serve as the main point of contact for individuals requiring technical support through various channels, including phone, email, or ticketing systems, while effectively prioritizing issues.
- Quickly diagnose and resolve hardware and software problems to ensure a high level of customer satisfaction.
- Oversee the onboarding and offboarding procedures for all user accounts.
- Recognize recurring technical issues and devise practical solutions, including performing impact assessments.
- Employ company resources to troubleshoot and resolve issues remotely.
- Document resolutions and create processes for future reference and issue resolution.
Required Qualifications:
- A minimum of 2-3 years of experience in a Service Desk or similar capacity.
- Possession of a CompTIA A+ certification or an equivalent qualification is preferred.
- Proficient in diagnosing and resolving a variety of workstation issues.
- Excellent communication skills with a strong emphasis on customer satisfaction.
- Experience in managing hardware and operating system issues across multiple devices.
- Familiarity with Microsoft Server and Active Directory is essential.
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