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Geospatial Customer Support Specialist

2 months ago

Westminster, Colorado, United States Maxar Technologies Full time
Please review the job details below.

Maxar Technologies is in search of a Geospatial Customer Support Specialist. In this position, you will deliver high-level customer assistance for our external clientele while ensuring adherence to quality and performance benchmarks. By fostering relationships with both internal and external clients, you will excel in anticipating client requirements, orchestrating service provisions, and implementing proactive strategies to minimize client downtime and costs. You will serve as a conduit between clients, technical support, product innovation, sales, and field operations to pinpoint opportunities for enhancing delivery, reducing expenses, and augmenting value for the customer.

Maxar Intelligence stands as a leader in secure and precise geospatial intelligence. We provide transformative value to governmental and commercial clients, aiding them in monitoring, comprehending, and navigating the complexities of our evolving planet. Our distinctive methodology merges decades of profound mission insight with a robust commercial and defense foundation to deploy solutions and deliver insights with unmatched speed, scale, and cost efficiency.

Key Responsibilities:

  • Deliver exceptional email support for both internal and external clients.
  • Manage incoming email and phone inquiries.
  • Process orders and prepare quotations and feasibility studies.
  • Assist clients in defining order specifications, including image selection.
  • Utilize knowledge of company policies and departments to resolve technical inquiries.
  • Employ expertise in satellite imagery to conduct basic quality control assessments and recommendations.
  • Participate in training and development sessions, providing guidance to peers and clients as necessary.
  • Communicate effectively with all organizational levels and clients.
  • Collaborate with clients, technical support, product development, sales, and field services.
  • Identify opportunities for enhancing delivery, reducing costs, and increasing value.

Minimum Qualifications:

  • Must be a U.S. citizen or permanent resident.
  • Two years of prior experience in customer service, ideally in a professional or B2B environment.
  • Familiarity with Microsoft Windows and Microsoft Office Suite (Outlook, Excel, etc.).
  • Outstanding communication abilities.

Preferred Qualifications:

  • Bachelor's degree in Geography, GIS, Communications, Sciences, or a related field.
  • Prior exposure to GIS applications and technologies, such as Esri ArcGIS, ArcPro, QGIS.
  • Excellent listening, comprehension, and interpersonal skills.
  • Strong problem-solving and analytical capabilities.

What We Offer:

We take pride in being recognized as a top employer and a great place to work. Our strength lies in our people, with each team member contributing uniquely to our collective mission.

  • Health, Vision, and Dental Insurance, along with an Employee Assistance Program.
  • 401K plan with matching and immediate vesting.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
  • 20 days of Flexible Time Off, 10 Holidays, and Sick Leave.
  • Maternity and Paternity Leave.
  • Adoption Reimbursement.
  • Flexible Hours and Hybrid work options.
  • Tuition Reimbursement and Student Loan Repayment.
  • Pet Insurance.
  • And more.

#LI-KC1

Our salary ranges are market-driven and designed to allow for flexibility. Individual compensation will be competitive based on a candidate's unique knowledge, skills, and geographic diversity, with earning potential commensurate with experience.

Thank you for considering a career with our organization. Your resume will be reviewed by our internal team, and you will be contacted if your qualifications align with our needs.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.