Service Coordinator

5 days ago


West Des Moines, Iowa, United States Cleaver-Brooks Full time
Job Summary

Cleaver-Brooks Sales and Service is seeking a highly organized and detail-oriented Service Coordinator to join our team. The successful candidate will serve as the liaison between various departments, providing administrative and warehouse support to the Des Moines Service Manager.

Key Responsibilities
  • Write requisitions for parts on service jobs where applicable
  • Issue purchase orders for non-inventory/non-Cleaver-Brooks parts and supplies
  • Get forecasted jobs onto the Manpower Schedule for placement
  • Manage daily reports with oversight from the Service Manager or Ops Manager
  • Special projects/reports per Ops Manager request
  • Time entry
  • Payroll processing
  • Set up safety training for annual and on-site needs
  • Per diem requests
  • Notify the Warehouse of what material needs to be pulled and placed in the Designated WIP area
  • Communicate with customers on upcoming work or potential delays or schedule pushes
  • Tool cage responsibility (sign out/in sheets)
  • Answer phones, take messages, service calls, and/or direct calls
  • General office/administrative duties
  • Assist in pulling inventory parts via pick ticket
  • Assist in pulling inventory parts for the service team and customers
  • Assist in placing inventory stock orders
  • Assist in shipping/receiving
  • Assist in inventory cycle counts
  • All other duties as assigned
Requirements
  • A High School diploma or equivalent is mandatory
  • 1+ years of experience in administrative positions (time entry/payroll, data entry, requisitions/PO's, etc.)
  • Customer service is essential to the position
  • Organization is a key skill needed
  • Computer competency, including Outlook, Word, Excel, required
  • BASIC understanding of HVAC industry terminology a plus
  • This position requires at least three years' experience in a similar industrial/technical position
Benefits
  • Competitive salary
  • Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short-term and long-term disability
  • Cash matching 401(k) plan
  • Employee assistance program (EAP)
  • Pet insurance
  • Employee discount program
  • Tuition assistance
  • Paid time off and 11 paid holidays


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