Service Coordination Specialist

1 week ago


Des Moines, Iowa, United States Vibrant Homecare Full time

Become a Key Player in Our Dynamic Organization

At Vibrant Homecare, we pride ourselves on delivering EXCEPTIONAL SERVICE to those who need it most.

  • Employee Benefits:
  • Standard working hours from 8:00 AM to 5:00 PM with NO WEEKENDS or ON CALL duties
  • Options for Health Insurance
  • 401K Plan with COMPANY MATCH
  • Paid Time Off (PTO)
  • A Casual, Supportive, and Enjoyable Work Environment
  • Office Mascot: Our beloved Furry Companion, SIMBA :)
  • Opportunities for Professional Advancement within the Organization
  • $250 Sign-On Bonus (disbursed after 90 days and 6 months)

Core Responsibilities:

As a Service Coordinator, you will be instrumental in managing daily schedules and ensuring excellent customer service for both field staff and clients.

  • Respond to incoming inquiries in a courteous and professional manner
  • Provide continuous or additional training as required
  • Address staff or client concerns swiftly
  • Assist the Hiring Coordinator in meeting staffing requirements
  • Develop, oversee, and maintain schedules for clients and caregivers
  • Maintain regular communication with clients and staff regarding services and schedules
  • Foster positive relationships with clients, staff, and referral sources
  • Check in with field staff to support their success and reduce turnover
  • Carry out other assigned tasks as needed

Qualifications:

  • Exhibit a positive demeanor and work collaboratively
  • Showcase strong customer service abilities and conflict resolution skills
  • Proficient in computer usage and typing skills
  • Support our mission of assisting the elderly and individuals with disabilities
  • Possess excellent verbal and written communication skills
  • Capable of delivering customer service to a diverse clientele
  • Effectively manage multiple projects and deadlines
  • Thrive in a fast-paced and dynamic environment
  • Demonstrate reliable attendance


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