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Regional Operations Manager

2 months ago

Washington, Washington, D.C., United States Van Leeuwen Ice Cream Full time

About Us: Van Leeuwen Ice Cream began its journey in a vibrant yellow truck on the bustling streets of NYC in 2008, driven by a mission to create delightful ice cream that brings joy.

In today's world, where many focus heavily on what is deemed 'healthy', we believe that true happiness contributes to overall well-being. Our goal is to foster a sense of community among every scoop, store, and employee, all contributing to our brand's essence.

We are currently seeking a full-time Regional Operations Manager to lead our upcoming locations in Washington D.C. This role presents an exciting opportunity for a seasoned professional to collaborate closely with our founding team as we embark on an exciting growth phase.

Key Responsibilities:

  • Oversee daily operations of assigned locations, ensuring optimal performance.
  • Manage staffing needs by recruiting, selecting, onboarding, and training team members.
  • Support staff development through coaching, counseling, and performance evaluations.
  • Achieve financial goals by monitoring sales, managing budgets, and forecasting labor needs.
  • Maintain high standards of customer service and satisfaction.
  • Ensure product availability by coordinating with suppliers and managing inventory levels.
  • Promote a safe and clean environment for both customers and employees.
  • Implement new menu offerings and communicate updates effectively across teams.
  • Process payroll accurately and on time.
  • Manage uniform supplies and enforce uniform standards among staff.
  • Address maintenance and operational issues promptly.

Qualifications:

  • Bachelor's Degree preferred.
  • ServSafe Manager Food Handlers certification.
  • Minimum of 2 years in a food retail management role preferred.
  • Proven experience in team management is essential.
  • Strong communication and problem-solving abilities.
  • Capability to handle multiple tasks effectively.

Perks and Benefits:

  • Employee Scoop Card for enjoying ice cream at any of our nationwide locations.
  • Comprehensive Medical, Dental, and Vision Insurance with a 70% employer contribution.
  • 401k plan with up to 4% employer matching.
  • Cell phone reimbursement plan.
  • Generous Paid Time Off - 3 weeks / 120 hours total.
  • Paid Sick Time.
  • Annual Performance Reviews.

At Van Leeuwen, we believe that good ice cream is for everyone. As an equal opportunity employer, we are committed to creating a welcoming and diverse environment for all employees and customers.

We take pride in the creativity that goes into our ice cream and the unique experiences crafted in our stores, all driven by our dedicated team.