Regional Director of Operations

3 weeks ago


Washington, Washington, D.C., United States Aramark Full time
Job Summary

As a Regional Director of Operations for Aramark SeniorLIFE+, you will be responsible for planning, managing, and guiding contracted services to meet operating and financial goals, client objectives, and customer needs for multiple client locations with a total managed operational volume of $10+ million annually.

Key Responsibilities
  • Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
  • Manage client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  • Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
  • Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
  • In partnership with Finance, manage a budget and assist in the design of improvements to optimize financial performance and operational productivity.
  • Manage compliance with all local, state, and federal regulations and codes and maintain all associated records and reports.
  • Ensure compliance with Aramark's standards of operation, including safety standards and Aramark's Business Conduct Policy, at all times.
Requirements
  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • 5-10 years in a Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume.
  • The ability to focus on client and customer services, entrepreneurship, and building and growing a strong business is essential to success in this role.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Project management experience preferred.
  • Experience in creating and managing a department budget, financial controls, and analysis.
  • Must be able to efficiently utilize MS Office Suite products to accomplish work tasks (Outlook, Word, Excel, and PowerPoint).

Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We offer a wide array of comprehensive benefit programs and services, including medical, dental, vision, and work-life resources, to our benefits-eligible salaried Aramark employees.

We are committed to providing a safe and inclusive work environment for all employees. If you are passionate about delivering exceptional service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.



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