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Regional Director of Operations

4 weeks ago

Washington, Washington, D.C., United States Aramark Full time
Job Description

As a Regional Director of Operations for Aramark SeniorLIFE+, you will oversee the planning, management, and execution of contracted services across multiple client locations, ensuring operational efficiency, financial performance, and exceptional customer satisfaction. With a total managed operational volume of $10+ million annually, this role requires a seasoned leader who can drive business growth, build strong relationships, and foster a culture of excellence.

Key Responsibilities:

  • Lead a team of operations managers to provide operational expertise and hands-on execution management of services.
  • Manage client and community relationships, assessing operations and developing plans to drive employee and customer satisfaction.
  • Build, develop, and lead a management team and staff to achieve organizational objectives.
  • Recommend methods, resources, and implementation for service improvement and growth based on operational needs and contractual obligations.
  • Partner with Finance to manage budgets and design improvements to optimize financial performance and operational productivity.
  • Ensure compliance with local, state, and federal regulations and codes, maintaining associated records and reports.
  • Adhere to Aramark's standards of operation, including safety standards and the Business Conduct Policy.

Requirements:

  • Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management.
  • 5-10 years of experience in Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume.
  • Strong interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Ability to read, understand, and implement contractual requirements, identifying opportunities to address operational issues.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Proven ability to lead through other managers.
  • Excellent oral, leadership, and communication skills.
  • Project management experience preferred.
  • People development experience.
  • Experience in creating and managing a department budget, financial controls, and analysis.
  • Experience crafting product sales strategies and implementing operational programs and initiatives.
  • Proficiency in MS Office Suite products, including Outlook, Word, Excel, and PowerPoint.
  • Valid driver's license and vehicle.

About Aramark:

Aramark is a leading provider of food and facilities services, serving millions of guests every day in 15 countries around the world. Our mission is to do great things for each other, our partners, our communities, and our planet. We believe in equal employment opportunity and strive to create a workplace where everyone feels valued, respected, and empowered to reach their full potential.