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Guest Service Associate

2 months ago

Palm Springs, California, United States Travel + Leisure Full time
About the Role

We're seeking a skilled Guest Services Associate to join our team at the Palm Springs Plaza Resort. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences from registration to checkout.

Key Responsibilities
  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and local attractions.
  • Process cash and credit card transactions with accuracy and efficiency.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
What We're Looking For
  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • The ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Benefits

We offer a comprehensive range of benefits to our associates, including medical, dental, and vision coverage, flexible spending accounts, life and accident coverage, disability, and a 401(k) plan with employer match. We also offer paid time off, parental leave, and holidays, as well as a wish day paid time to volunteer at an approved organization of your choice.

Compensation

The hourly rate for this role is $17.00.

About Us

Hospitality is at the heart of all we do at Travel + Leisure Co. We're a global company with a passion for delivering exceptional experiences to our guests. We're committed to creating a welcoming and inclusive environment where our associates can grow and thrive.