Customer Service Team Lead

6 days ago

Oakland, California, United States Golden State Promotions Full time
Job Description

We are seeking a highly skilled and motivated Customer Service Assistant Manager to join our team at Golden State Promotions. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Interact with customers daily to inform them of our products and services through direct sales interactions.
  • Needs Assessment: Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
  • Quality Service: Ensure and provide quality service to external customers.
  • Customer Inquiries: Answer all external customer inquiries in a timely and professional manner.
  • Sales Orders: Process sales orders and data entry with high-level accuracy.
  • De-escalations: Take initiative and resolve de-escalations or complaints.
  • Company Representation: Maintain a positive representation of the company and associated brands at all times.
  • Training and Development: Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a successful, professional Sales / Customer Retention position.
  • Team Management: Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Progress Monitoring: Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Training Sessions: Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training.

We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Promotion and pay are based on performance. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long-term customer loyalty.

Requirements:
  • Attention to Detail: Must have great attention to detail.
  • Team Player: Must be a team player.
  • Customer Service Experience: Previous customer service and sales experience are a plus.
  • Communication Skills: Must have strong communication skills.
  • Organization: Must be organized.
  • Personality: Must be personable and comfortable interacting with customers daily.
Qualifications:
  • Professional Development: Desire to participate in professional development and take on new responsibilities.
  • Self-Motivation: Self-motivated and comfortable working both independently and as part of a team.
  • Customer Service Experience: Customer service or customer relationship experience.
  • Performance: Ability to perform at a high level in a fast-paced environment.
  • Degree: Degree preferred.

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