Lead Service Professional
5 days ago
About Us
The Institute of Inspection, Cleaning and Restoration Certification is a leading provider of essential services. We are committed to empowering our people, delivering world-class customer service, and providing convenient access to our customers.
Job Summary
We are seeking a highly skilled and motivated individual to join our team as a Lead Service Professional. As a key member of our operations team, you will be responsible for leading our service delivery team and ensuring that our customers receive exceptional service.
Key Responsibilities
- Lead and manage a team of service professionals to deliver high-quality service to our customers.
- Develop and implement effective service delivery strategies to meet customer needs and expectations.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and report on service delivery metrics to ensure continuous improvement.
Requirements
- Valid driver's license and good driving record.
- Bilingual in Spanish (a plus).
- Knowledge of carpet steam cleaning, floor cleaning, pressure washing, window cleaning, and regular janitorial services.
- Excellent communication and leadership skills.
- Ability to work independently and as part of a team.
What We Offer
- Competitive compensation package.
- Opportunities for professional growth and development.
- A diverse and inclusive work environment.
- A chance to work with a talented network of employees who share a passion for service.
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