Lead Service Professional

5 days ago


Oakland, California, United States Institute of Inspection , Cleaning and Restoration Certification Full time

About Us

The Institute of Inspection, Cleaning and Restoration Certification is a leading provider of essential services. We are committed to empowering our people, delivering world-class customer service, and providing convenient access to our customers.

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Lead Service Professional. As a key member of our operations team, you will be responsible for leading our service delivery team and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Lead and manage a team of service professionals to deliver high-quality service to our customers.
  • Develop and implement effective service delivery strategies to meet customer needs and expectations.
  • Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and report on service delivery metrics to ensure continuous improvement.

Requirements

  • Valid driver's license and good driving record.
  • Bilingual in Spanish (a plus).
  • Knowledge of carpet steam cleaning, floor cleaning, pressure washing, window cleaning, and regular janitorial services.
  • Excellent communication and leadership skills.
  • Ability to work independently and as part of a team.

What We Offer

  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A diverse and inclusive work environment.
  • A chance to work with a talented network of employees who share a passion for service.


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