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Front Office Operations Manager

2 months ago

Everett Massachusetts, United States Encore Boston Harbor Full time
Job Summary

The Encore Boston Harbor Front Office Assistant Manager is responsible for the daily operations of the Suite and Resort Front Office. This includes managing the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to this operation.

Key Responsibilities
  • Manage the department strategy and ensure alignment with overall Encore Boston Harbor strategy
  • Maximize opportunities for departmental and company success
  • Maintain all Encore Standards
  • Ensure excellent guest and team member experience
Departmental Goals

The Front Office Assistant Manager will be accountable for the daily operation, guest satisfaction, and employee satisfaction for the Front Office. This includes:

  • Ensuring all Encore Boston Harbor core values and property and department standards are implemented and applied
  • Managing the execution of short-and long-term departmental goals, objectives, policies, and operating procedures
  • Monitoring and evaluating operational effectiveness and making changes required for improvement
Leadership and Team Management

The Front Office Assistant Manager will be responsible for managing the performance of team members under their area of responsibility. This includes:

  • Managing the departmental performance and the accuracy, confidentiality, and thoroughness of departmental policies and procedures
  • Managing the performance of team members and providing training opportunities and constructive feedback
Communication and Guest Relations

The Front Office Assistant Manager will be responsible for facilitating communication throughout the property and ensuring that all applicable internal policies, federal and state laws, rules, regulations, and controls property-wide are enforced.

Requirements

To be successful in this role, the Front Office Assistant Manager must have the ability to promote positive, fair, and ethical relations with all team members, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand.