Senior Operations Manager

4 weeks ago

Everett, Washington, United States Imagine Children's Museum Full time
Job Summary

The Senior Manager of Operations is a leadership role in the Operations Department responsible for the day-to-day operations of the Museum. This position reports to the Chief Finance & Operations Officer (CFOO) and is responsible for supervising designated independent contributors and departments under Operations, supporting multiple operational departments, coordinating projects, and collaborating with cross-functional teams to ensure the best possible experience for guests.

Key Responsibilities
  • Works collaboratively with the CFOO to ensure smooth daily operations.
  • General supervision and oversight of staff and designated departments under the scope of the Operations department: Facilities & Exhibits, Reservations/Celebrations, Memberships, Museum Store.
  • Confidently access and produce reports from Museum's POS system and database (TAM). Prepare and interpret reports to meet analytical and strategic needs of the Operations Department.
  • Evaluates data and anecdotal evidence to foster membership growth and retention.
  • Prepare and deliver reports detailing visitor and program data, as it relates to designated departments, to Museum Management and Senior Leadership.
  • Collaborates with the CFOO and those within scope of oversight to improve efficiencies and create sales growth opportunities within their departments.
  • Works directly with the Operational Maintenance Technician to complete tasks as assigned and with preventative strategies to ensure the building is running effectively and maintains good condition.
Requirements
  • Ability to stay organized, prioritize and manage a busy schedule.
  • Ability to work a flexible schedule that could include extended days, evenings, and weekends as scheduled.
  • Ability to present complex issues in a clear and concise manner.
  • Ability to manage multiple tasks and projects on a consistent basis.
  • Create an environment where positive thinking and attitudes are valued and expected.
  • Ability to speak in front of groups and convey information effectively.
  • Personable, with the ability to positively motivate others.
  • Commitment to Imagine Children's Museum Core Values.
Education and/or Experience
  • 5+ years of supervisory experience.
  • Operations experience with increasing responsibility.
  • Bachelor's degree preferred.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in a typical interactive exhibit environment with moderate noise levels.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time and occasionally lift and or move up to 25 pounds. Regularly required to stand and walk for long periods of time, climb ladders and stairs. Independent body mobility to access a standard office environment with shelves and drawers of varying heights. Vision sufficient to read a computer screen, 12 point and finer printed text, and handwritten documents. Manual dexterity to operate a computer keyboard on a daily basis. Speak and hear sufficiently to communicate clearly in person, over the telephone, and in small groups. Mental stamina for problem solving and dealing with stressful situations; prioritizing multiple tasks; interpreting and applying oral/written instructions. Ability to bend, carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat, grab, squeeze are repetitive motions required of the position. Occasionally exposed to outdoor elements including high and low temperatures, precipitation, and wind. Occasionally exposed to moderate noise in and around exhibits. Occasionally exposed to small and/or enclosed spaces.

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