Client Services Coordinator

2 weeks ago

New York, New York, United States Osborne Association Full time
Job Overview

The Osborne Association is dedicated to serving individuals, families, and communities impacted by the criminal justice system. Our mission is to provide avenues for healing, restoration, and growth. We actively challenge systemic injustices and advocate for policies that foster safety, equity, and liberation.

We are currently in search of a Case Manager to enhance our RISE Program. This role involves comprehensive case management for clients, alongside meticulous record-keeping for those engaged with the RISE initiative. The Case Manager will report directly to the Program Coordinator.

Compensation: $27.47 per hour

Key Responsibilities:

  • Deliver direct client services, including outreach and assessments via videoconference in correctional facilities, intake processes, engagement, service plan formulation, referrals, advocacy, counseling, exit summaries, and follow-up.
  • Manage a diverse caseload effectively.
  • Track and document client progress towards established service plan objectives.
  • Maintain comprehensive records of all client interactions.
  • Stay informed about available program resources both on-site and off-site.
  • Coordinate client services with various social services, mental health, medical, employment, educational, and other providers.
  • Facilitate case conferences involving clients, service providers, and legal representatives as necessary.
  • Accompany clients to court appearances when required.
  • Prepare concise update letters for the Court regarding client progress.
  • Engage in bi-monthly meetings with the supervisor to report on case management activities.
  • Ensure compliance with all relevant regulations and organizational policies.
  • Provide crisis intervention and stabilization support as needed.
  • In-person collaboration with colleagues is essential.
  • Perform additional duties as assigned.

Qualifications:

  • A Bachelor’s degree in criminal justice, social work, psychology, or a related field is preferred.
  • Alternatively, a High School Diploma or equivalent with a minimum of three years of progressive case management experience in the criminal justice sector.
  • A minimum of three years of relevant case management experience is required.

Essential Skills:

  • Strong interpersonal skills and attention to detail are crucial.
  • Excellent oral and written communication, time management, and organizational abilities are necessary.
  • Familiarity with community resources is advantageous.
  • Problem-solving, decision-making, conflict resolution, and active listening skills are essential.
  • Ability to remain calm and effective in crisis situations.
  • Proven capability to collaborate effectively with diverse groups.
  • Must be adept at managing multiple tasks efficiently under pressure.

Benefits:

We offer a comprehensive benefits package that includes four weeks of vacation, tuition reimbursement, a flexible work schedule, and excellent medical, dental, and vision insurance, along with a 403(b) retirement plan featuring a company match. We are committed to career development through ongoing training and personalized development plans.

The Osborne Association is an equal opportunity employer and a federal contractor. We welcome applications from all qualified individuals and do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. We actively support the advancement of employment opportunities for minorities, women, protected veterans, and individuals with disabilities.

Thank you for considering a career with the Osborne Association. Please include a cover letter with your application. Due to the high volume of applications, we are unable to respond to each submission individually.

Note: Salary is commensurate with experience and qualifications.

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