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Client Services Coordinator
2 months ago
Position Overview:
We are seeking a Temporary Client Services Administrator to provide essential support within our facility management firm. This role is pivotal in ensuring smooth operations and effective communication within the Client Services team.
Key Responsibilities:
- Administrative Support: Serve as the central hub for information dissemination among team members and field personnel, ensuring everyone is well-informed.
- Client Communication: Manage client inquiries through various channels, maintaining a high level of professionalism and responsiveness.
- Website Management: Oversee website-related tasks, including content updates and managing client inquiries to ensure accurate information is available.
- Event Coordination: Organize client events by handling logistics, invitations, and materials, demonstrating strong planning and attention to detail.
- Meeting Arrangements: Schedule meetings and manage logistics, ensuring all necessary materials and arrangements are in place.
- Issue Resolution: Identify and escalate challenges promptly to ensure effective resolution.
- Client Database Maintenance: Keep an updated master list of client contacts to facilitate smooth communication.
- Proposal Development: Collaborate with the Client Services and operations teams to compile and organize proposals and contracts, ensuring they are professional and compelling.
- Documentation Management: Maintain an organized electronic filing system for contracts and proposals to ensure efficient retrieval.
- Service Communication: Relay changes in services to both internal departments and external clients as directed.
Additional Duties:
- Generate reports as needed.
- Manage supply orders and filing tasks.
- Provide general administrative support as required.
Qualifications:
- Minimum of a high school diploma; a college degree is preferred.
- At least 5 years of administrative experience supporting upper management.
- Proficient in Microsoft Office Suite with the ability to manipulate data effectively.
- Strong client service skills with a focus on exceeding client expectations.
- Meticulous attention to detail and a high standard for accuracy.
- Ability to thrive in a fast-paced environment with multiple projects.
- Excellent written and verbal communication skills.
- Proactive in seeking process improvements and efficiencies.
- Ability to work independently and collaboratively within a team.
Compensation: Competitive hourly rate based on experience.
Company Overview:
Beacon Hill Staffing Group is dedicated to setting a new standard in staffing solutions, offering unparalleled service and a commitment to innovation and continuous improvement. Our diverse range of staffing services caters to both emerging growth companies and established firms across various industries.
