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HVAC Technical Support Specialist
2 months ago
Job Description:
Position: HVAC Technical Support Engineer / Manager
Reports to: Sales VP
Work Location: New Jersey / Remote
Worker Type: Full time
Company Overview:
AUX RAC is a leading US-based provider of domestic air conditioning solutions, committed to delivering efficient, eco-friendly, and comfortable cooling options for homes. Our dedication to technological advancement and outstanding customer service has solidified our reputation in the industry. We are currently seeking a knowledgeable and driven Technical Support Manager to enhance our customer service and contribute to our growth.
Position Summary:
As a Technical Support Manager, you will play a pivotal role in managing the technical support operations, ensuring that technical issues are addressed effectively, and overseeing product development and quality assurance. Your key responsibilities will include:
Key Responsibilities:
- Planning annual new product initiatives and managing technical resource allocation to maintain product line integrity across regions.
- Overseeing the development timeline of new products, ensuring timely delivery and conversion rates meet established targets.
- Conducting market analysis, benchmarking products, identifying issues, and enhancing product structures to boost sales.
- Managing after-sales complaints, ensuring quality control, and providing risk assessments to relevant departments.
- Coordinating spare parts management and supporting the business in expanding the spare parts market.
- Ensuring prototype quality control, improving sample qualification rates, and enhancing prototype conversion rates.
- Planning and coordinating IT projects within the Technical Support Department.
Qualifications:
Education:
- A bachelor's degree in Engineering, Computer Science, or a related discipline is preferred.
Experience:
- At least 5 years of experience in technical support, product development, or similar roles.
- Demonstrated experience in leading and managing a technical support team.
Knowledge, Skills, and Abilities:
- Knowledge: Comprehensive understanding of product development processes and quality control practices within the HVAC sector.
- Skills: Exceptional problem-solving abilities, meticulous attention to detail, and strong communication and interpersonal skills.
- Travel: Willingness to travel within the US for client meetings and industry events, with potential travel up to 70%.
- Technology: Proficient in Microsoft Office Suite and other sales-related tools.
- Applicants must be legally authorized to work in the United States without requiring employer-sponsored work authorization.
Company Website:
AUX RAC is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
