Patient Representative

2 months ago


Hackettstown, New Jersey, United States Zufall Full time
{"title": "Patient Representative", "description": "Job Summary

Zufall Health is seeking a Patient Representative to join our team. As a Patient Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities
  • Greets patients and visitors in a prompt, pleasant, and helpful manner.
  • Answers the telephone and makes appointments or responds to inquiries.
  • Ensures that patients bring all necessary documentation to their visit.
  • Reminds patients of appointment times, documentation needed, and schedules and re-schedules appointments as needed.
  • Explains processes and forms to patients as needed.
  • Conducts eligibility checks on insurances.
  • Collects payments from patients and enters the payment in the electronic medical record system.
  • Communicates with the medical staff regarding patient visits.
  • Assists with printing out requisitions or other forms as needed.
Requirements
  • High school diploma required; college credit or additional education in a medical field or insurance and billing courses preferred.
  • Minimum of 1 year experience in customer service and 1 year of experience in collecting money or billing and insurances.
  • Experience in a clinical/ambulatory care setting preferred.
  • Bilingual English and Spanish required.
What We Offer
  • A competitive hourly rate between $16.00 and $18.55.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
", "lang_code": "en-US"}

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