Front Office Coordinator
3 weeks ago
Receptionist Job Description
We are seeking a compassionate and detail-oriented Receptionist to join our team at Presbyterian Village North, a senior living facility that values compassion and faith in providing high-quality care. As a Receptionist, you will play a key role in creating a welcoming environment for our residents and their families.
Responsibilities:
- Provide exceptional customer service to residents, families, and visitors
- Answer phones, take messages, and direct calls in a professional and courteous manner
- Greet and direct visitors to the appropriate areas of the facility
- Assist residents with various needs, such as scheduling appointments and providing information
- Collect fees and write receipts accurately and efficiently
- Prepare outgoing mail and receive and distribute mail
- Perform routine clerical duties, such as data entry and filing
- Schedule appointments and maintain a calendar
- Report unusual situations to the Office Manager
- Maintain office equipment and ensure it is in good working order
- Other duties as assigned by the Office Manager
Qualifications:
- High School graduate or GED required
- 2 years experience on PBX or multi-line telephone systems preferred
- Front office experience a plus
- Ability to handle heavy phones and office equipment
- Ability to communicate effectively with residents, families, and staff
- Maintain a caring demeanor in stressful situations
- Ability to read, write, and speak English fluently
- Genuine interest in caring for mature adults
- Ability to comply with safety policies
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