Front Office Coordinator
3 days ago
Overview
US Oncology Network-wide Career Opportunities is seeking a highly skilled and organized Front Office Coordinator to join our team. This role will be based in our Dallas, TX location and will support our front office operations.
About the Company
US Oncology Network is a leading network of community-based oncology practices dedicated to providing high-quality, patient-centered care. We are committed to advancing the field of oncology through innovative research, education, and clinical trials.
Key Responsibilities- Coordinate front office operations, including patient registration, insurance verification, and scheduling of appointments and procedures.
- Manage patient flow, ensuring efficient and effective care.
- Answer telephone calls, redirect calls as necessary, and assist callers with questions or concerns.
- Maintain accurate, real-time physician and clinic schedules.
- Enter patient insurance and demographic information into the patient accounting system.
- Review patient balances and insurance coverage levels to determine patient financial responsibility.
- Perform check-out tasks, including scheduling follow-up appointments and printing educational materials and patient visit summaries.
- Balance receipts daily and reconcile daily work.
- Create office-based claims.
- Confirm referrals are current and in the chart.
- Assist in retrieving in-office procedure precertifications.
- Maintain the Workflow dashboard, including missing slips and no-shows.
- Knowledge of patient registration and insurance verification procedures.
- Knowledge of medical terminology.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Skill in operating a computer, copy machine, fax machine, scanner, and multi-line telephone.
- Skill in multi-tasking and preparedness to cover other front office and clinic functions as necessary.
- Ability to speak clearly, concisely, and compassionately.
- Ability to read, understand, and follow oral and written instruction.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires full range of body motion, including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment may occur.
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