Guest Experience Coordinator

7 days ago


Kissimmee, Florida, United States Global Vacation Rentals Full time

We're seeking a skilled Reservation Agent to join our Vacation Home Reservations team at Global Vacation Rentals. In this role, you'll be responsible for creating a positive guest experience throughout the booking process.

We offer many opportunities for growth and development, and your talent will play a key role in our collective success.

If you're a results-driven closer with excellent customer service skills, we'd love to have you on our team. As vacation rentals gain popularity in the post-pandemic world, the opportunities within our industry continue to grow.

Key Responsibilities:

  • Manage reservation inquiries to assist customers in booking accommodations
  • Provide exceptional customer service by promptly addressing customer concerns, inquiries, and special requests
  • Utilize sales techniques to upsell additional services or accommodations to enhance customer experience and increase revenue
  • Maintain accurate records of reservations, cancellations, and customer interactions in the booking system
  • Collaborate with the sales team to meet and exceed monthly booking targets and revenue goals

Qualifications:

  • Minimum 3 years of experience in inbound and outbound phone sales
  • Passion for providing memorable guest experiences
  • High energy and enthusiasm for teamwork
  • Flexible schedule availability, including weekends, holidays, and evenings up to 7 pm
  • Proficiency with reservation software
  • Strong multi-tasking abilities
  • Excellent customer relations skills
  • Familiarity with VRBO and Airbnb is advantageous
  • Experience in B2B and B2C sales
  • Detail-oriented with strong follow-up skills
  • Effective closer with proven results


  • Kissimmee, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests...

  • Front Desk Cashier

    7 days ago


    Kissimmee, Florida, United States NDM Hospitality Services Full time

    Job Summary:We are seeking a skilled Cashier to join our team at NDM Hospitality Services. As a Cashier, you will be responsible for providing exceptional customer service and handling cash transactions with accuracy and efficiency.Main Responsibilities:Process cash, credit card, and check transactions with precision and speed.Prepare and serve beverages,...


  • Kissimmee, Florida, United States Carter Hospitality Group Full time

    Position OverviewThe Guest Services Coordinator/Night Operations Specialist plays a crucial role in ensuring exceptional service for hotel patrons. This position is focused on the seamless check-in and check-out process, managing PBX operations, handling reservations, and providing concierge support with professionalism and warmth. Accuracy in daily...


  • Kissimmee, Florida, United States Marriott Hotels & Resorts Full time

    Position OverviewThe Guest Services Assistant Manager plays a crucial role in the smooth operation of our hospitality services. This position involves:Planning and Coordination: Assisting in the organization and execution of meetings and special events to ensure a memorable experience for our guests.Strategic Implementation: Supporting the execution of...

  • Rooms Coordinator

    5 days ago


    Kissimmee, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Rooms Coordinator to join our team at Marriott International Inc. As a Rooms Coordinator, you will be responsible for ensuring a seamless guest experience by coordinating room assignments, check-ins, and check-outs.Key ResponsibilitiesAssign rooms to guests based on their preferences and...


  • Kissimmee, Florida, United States NDM Hospitality Services Full time

    Location: Kissimmee, FL, USA Employment Type: Hourly, Full Time Benefits: Competitive Benefits Package including 401k, PTO, Medical, Dental, Vision, and Life Insurance. At NDM Hospitality Services, we pride ourselves on providing luxurious and secure accommodations tailored for our guests. Our spacious residences are designed to host numerous guests...

  • Event Coordinator

    2 weeks ago


    Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Position Overview:As an Event Coordinator, you will be responsible for orchestrating a variety of activities and entertainment options for our guests. Your role is crucial in ensuring that all attendees are informed and engaged with the offerings available during their stay.Key Responsibilities:1. **Event Management:** Organize and oversee events, ensuring...


  • Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    Job SummaryWe are seeking a highly skilled and friendly Resort Ambassador to join our team at Holiday Inn Club Vacations. As a key member of our resort staff, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key Responsibilities:Guest Greeting and Support: Greet guests warmly and offer...


  • Kissimmee, Florida, United States Marriott International, Inc Full time

    Additional InformationSeasonal Position in Guest Services, Pay: $18.00/hourJob CategoryRooms & Guest Services OperationsScheduleFull-TimePosition TypeNon-ManagementPOSITION SUMMARYAt Marriott International, we believe in creating memorable experiences for our guests. Our Guest Services Representatives are dedicated to providing exceptional service throughout...


  • Kissimmee, Florida, United States Marriott International Inc Full time

    About the RoleWe are seeking a skilled and detail-oriented Guest Environment Expert to join our team at Marriott International Inc. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key ResponsibilitiesMaintain the...


  • Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Hilton Grand Vacations is seeking a highly skilled professional to fill the role of Assistant Guest Services Manager at our esteemed resort. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations.Key Responsibilities:Guest Services: Provide personalized attention to guests, addressing...


  • Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a Guest Services Representative at NDM Hospitality Services, you will play a crucial role in ensuring our guests have a memorable experience. We are a family-owned enterprise that has evolved from food and beverage to vacation rentals, and we are committed to delivering exceptional service.Key ResponsibilitiesProvide outstanding customer...


  • Kissimmee, Florida, United States Hilton Grand Vacations Full time

    Job SummaryHilton Grand Vacations is seeking a highly skilled Guest Services Manager to join our team at Polynesian Isle. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving business success.Key ResponsibilitiesIncident Management: Handle guest concerns and incidents in a timely and...

  • Guest Room Specialist

    2 weeks ago


    Kissimmee, Florida, United States Delta Hotels Celebration Orlando Full time

    Join Our Team as a Housekeeping Team MemberAt Delta Hotels Celebration Orlando, we pride ourselves on delivering outstanding service to our guests. We are currently seeking a dedicated and detail-oriented Housekeeping Team Member to enhance our guest experience. Your primary responsibility will be to ensure that all guest accommodations are impeccably...


  • Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewAs a vital member of our team at NDM Hospitality Services, the Guest Services Representative plays a crucial role in delivering exceptional customer experiences. Our organization is dedicated to redefining the hospitality landscape by offering unique brands that ensure uniformity in accommodations, services, and amenities.Key...


  • Kissimmee, Florida, United States Holidayinnclub Full time

    Part-Time Quick Service CashierJob Category: Resort OperationsRequisition Number: FOODB005924Job OverviewThis role is pivotal in ensuring that every guest enjoys exceptional service. The ideal candidate will create a welcoming atmosphere by greeting and acknowledging guests, showcasing comprehensive product knowledge, and assisting guests with informed...

  • Guest Service Cashier

    2 weeks ago


    Kissimmee, Florida, United States Holidayinnclub Full time

    Position Title: Retail CashierJob Category: Resort OperationsOverview:The Retail Cashier plays a vital role in delivering exceptional service to guests by fostering a welcoming atmosphere. This role involves greeting and acknowledging visitors, maintaining thorough product knowledge, and assisting guests with their purchasing decisions through effective...


  • Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means stepping into a realm of limitless opportunities for growth and development. Here, you are not just an employee; you become part of a global family, where your professional journey is filled with inspiration and adventure....


  • Kissimmee, Florida, United States Melia Orlando Celebration Full time

    FRONT DESK AGENTMeli Orlando Celebration HotelCelebration, Florida"The world is yours with Meli"Embarking on a career with Meli means entering a realm of limitless opportunities for growth and development. It signifies that you are part of a global family, where your professional journey is supported and inspired. Are you ready to take charge of your career...


  • Kissimmee, Florida, United States NDM Hospitality Services Full time

    Position OverviewNDM Hospitality Services is a distinguished family-operated enterprise in the hospitality sector, initially rooted in Food & Beverage and now diversifying into vacation rental services. We are pioneering a unique niche in the hospitality industry by establishing recognizable brands that ensure uniform accommodations, exceptional services,...