Peer Support Specialist for Warmline Services

1 week ago

San Diego, California, United States NAMI San Diego Full time
Job Overview

Organization Overview: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit entity dedicated to providing complimentary education, support services, and advocacy aimed at enhancing the quality of life for individuals impacted by mental health conditions.


Key Responsibilities: The role involves supporting the effective operation of the San Diego County Peer-Run Support Warmline, which operates daily from 3:30 PM to 11:00 PM. This position is remote, necessitating internet access and a laptop. Responsibilities include answering live calls, returning voice messages promptly, gathering and inputting demographic data, documenting interactions in a database, and offering suitable resources. The specialist will also be responsible for training, mentoring, and serving as a role model for peers who may volunteer on the support line. Workload: Up to 12 hours per week, during the hours of 3:30 PM to 11:00 PM, seven days a week.


Specific Duties:

  • Responding to live calls using a peer support methodology.
  • Timely follow-up on voicemails.
  • Collecting and entering demographic data.
  • Recording calls in the database.
  • Providing relevant resources.
  • Employing recovery-oriented language.
  • Guiding and mentoring new peers and volunteers.
  • Additional responsibilities as assigned.

Reporting Structure: This position reports to the Warmline Program Coordinator.


Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform essential functions.

  • Extended periods of sitting at a desk and using a computer.
  • Extended periods of standing and walking.
  • Occasional lifting of up to 15 pounds.

Qualifications:

  • Must reside in California for this remote role.
  • Completion of a Peer Support Specialist training program or two years of supervised experience in peer support within the public behavioral health sector.
  • Exceptional verbal and written communication skills, with the ability to connect with peers through active listening and problem-solving strategies.
  • Strong problem-solving abilities, time management skills, and understanding of personal and professional boundaries.
  • Proven experience working with diverse populations and a desire to collaborate within a team environment.
  • Advanced technological skills, including proficiency in computer applications, cloud-based phone systems, and web-based platforms like Zoom and Teams. Competency in data entry and Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook.
  • Able to mentor fellow team members with enthusiasm.
  • Understanding of professional boundaries and confidentiality standards.
  • Self-identified as a Peer with a grounded personal recovery experience.
  • Demonstrated ability to maintain confidentiality and uphold ethical standards.
  • Familiarity with San Diego County's mental health services and current social services available in the region.
  • Reliable internet access and consistent attendance.
  • Effective communication skills, both verbal and written.

  • Peer Support Specialist for Warmline Services

    2 weeks ago

    San Diego, California, United States NAMI San Diego Full time

    Job OverviewOrganization Overview: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit entity dedicated to providing complimentary education, support services, and advocacy aimed at enhancing the quality of life for individuals impacted by mental health conditions.Key Responsibilities: The role involves facilitating the...

  • Peer Support Specialist for Warmline Services

    1 week ago

    San Diego, California, United States NAMI San Diego Full time

    Job OverviewCompany Overview: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit organization dedicated to enhancing the quality of life for individuals impacted by mental health conditions through free educational resources, support services, and advocacy.Key Responsibilities: The role involves supporting the effective...

  • Peer Support Specialist for Warmline Services

    2 weeks ago

    San Diego, California, United States NAMI San Diego Full time

    Job OverviewOrganization Overview: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit entity dedicated to offering complimentary education, support services, and advocacy aimed at enhancing the quality of life for individuals impacted by mental health conditions.Key Responsibilities: The role involves facilitating the...

  • Peer Support Specialist for Warmline Services

    1 week ago

    San Diego, California, United States NAMI San Diego Full time

    Job OverviewOrganization Overview: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit entity dedicated to providing complimentary education, support services, and advocacy aimed at enhancing the quality of life for individuals impacted by mental health conditions.Key Responsibilities: The role involves supporting the...

  • Peer Support Specialist for Warmline Services

    2 weeks ago

    San Diego, California, United States NAMI San Diego Full time

    Job OverviewAbout the Organization: NAMI San Diego & Imperial Counties (National Alliance on Mental Illness) is a nonprofit entity dedicated to providing complimentary education, support services, and advocacy aimed at enhancing the quality of life for individuals impacted by mental health conditions.Key Responsibilities: The primary function of this role is...

  • Peer Support Specialist

    3 days ago

    San Diego, California, United States Mental Health Systems, Inc. Full time

    Job Title: Peer Support SpecialistJob Summary:Mental Health Systems, Inc. is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in providing education, support, and interventions to individuals recovering from mental health and substance use disorders.Key...

  • Peer Support Coordinator

    6 days ago

    San Diego, California, United States Mental Health Systems Full time

    Job SummaryThe Mental Health Systems organization is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in providing assistance and guidance to clients, empowering them to achieve their highest potential in all life skills.Key Responsibilities:Engage, support, and...

  • Peer Support Specialist

    5 days ago

    San Francisco, California, United States Mental Health Association of San Francisco Full time

    Job DescriptionJob Title: Peer Support SpecialistJob Summary: We are seeking a highly motivated and compassionate Peer Support Specialist to join our team at the Mental Health Association of San Francisco. As a Peer Support Specialist, you will play a critical role in providing non-crisis phone and instant messaging support to individuals in California,...

  • Peer Recovery Coach II

    1 month ago

    San Diego, California, United States Telecare Corporation Full time

    The Peer Recovery Coach II engages, inspires and facilitates meaningful conversations with members which assist the members to explore, create and meet their own recovery goals.The Peer Recovery Coach II may deliver educational supervision groups on the unique discipline of peer support services and the roles of peer support professionals.Peer Recovery...

  • Peer Recovery Coach II

    2 months ago

    San Diego, California, United States Telecare Full time

    What You Will Do to Change Lives The Peer Recovery Coach II engages, inspires and facilitates meaningful conversations with members which assist the members to explore, create and meet their own recovery goals.The Peer Recovery Coach II may deliver educational supervision groups on the unique discipline of peer support services and the roles of peer support...

  • Customer Support Specialist

    1 week ago

    San Diego, California, United States U.S. Legal Support Full time

    Job OverviewAre you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities...

  • Mental Health Support Specialist

    6 days ago

    San Diego, California, United States Mental Health Systems, Inc. Full time

    Job SummaryWe are seeking a highly motivated and compassionate Mental Health Support Specialist to join our team at Mental Health Systems, Inc. As a Peer Support Specialist, you will play a vital role in assisting clients in achieving their highest potential in all life skills.Key Responsibilities:Engage and support clients in achieving their vocational...

  • Behavior Support Specialist

    2 weeks ago

    San Diego, California, United States Grossmont Union High School Full time

    About the Employer: The Grossmont Union High School District is committed to fostering a secure and cooperative educational atmosphere that promotes both academic success and social growth for every student. The district operates under the belief that the achievement of each student relies on the collective efforts of teachers, administrators, parents,...

  • Veterans Justice Outreach Peer Specialist

    6 days ago

    San Francisco, California, United States VETERANS HEALTH ADMINISTRATION Full time

    About the RoleWe are seeking a highly skilled and compassionate Peer Specialist to join our team at the Veterans Health Administration. As a Peer Specialist, you will play a vital role in supporting Veterans who are struggling with mental health conditions and substance use disorders.Key ResponsibilitiesProvide peer support and guidance to Veterans, drawing...

  • Autism Support Specialist

    2 weeks ago

    San Diego, California, United States Positive Development for Youth & Families Full time

    Position: Autism Support Specialist Location: San Diego, CA (Surrounding areas) Employment Type: Part-time Compensation: $20 - $26 per hour (dependent on qualifications) About Positive Development: A New Model of Care in Autism Positive Development is a premier provider of in-home support for children and adolescents with autism. Our innovative approach to...

  • Client Support Specialist

    2 weeks ago

    San Diego, California, United States Ultimate Staffing Services Full time

    Position OverviewRole: Client Support SpecialistWork Schedule: Monday - Friday, 8am - 5pm with flexibilityEmployment Type: Temporary to PermanentCompensation: $20/hr - $22/hr, based on experienceWe are currently seeking a proactive and innovative Client Support Specialist to enhance our customer service team.Key Responsibilities:Respond to customer inquiries...

  • Junior Sales Support Specialist

    1 week ago

    San Diego, California, United States JPT Services Full time

    Job OverviewJPT Services is a dynamic business development and sales organization. In recent years, we have collaborated with renowned brands, playing a pivotal role in enhancing our clients' visibility and growth nationwide. Due to the rising demand for our services, we are currently seeking a motivated, friendly, and enthusiastic Junior Sales Support...

  • Virtual Customer Support Specialist

    2 weeks ago

    San Diego, California, United States Kelly Services, Inc. Full time

    Join Our Team as a Virtual Customer Support SpecialistOverview: Elevate your career with an exciting opportunity in the customer service sector. We are seeking a dedicated Virtual Customer Support Specialist to join our dynamic team at Kelly Services, Inc.Key Responsibilities:Provide exceptional support to clients and customers through various communication...

  • Personal Support Specialist

    2 weeks ago

    San Diego, California, United States A Passion for Care Full time

    Competitive CompensationWe offer a salary that exceeds the industry standard, ensuring our caregivers are well compensated for their dedication.Flexible Shift OptionsChoose from various shift lengths, including 6, 12, and 24-hour options, to fit your lifestyle and commitments.Retirement BenefitsParticipate in our 401(K) plan with an employer match of up to...

  • Technical Support Specialist in San Diego

    7 days ago

    San Diego, California, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in IT? We invite you to explore a rewarding opportunity with us.Role Summary:Our organization is seeking dedicated and driven individuals to become part of our expanding team as a Desktop Support Specialist in San Diego. In this capacity, you will engage with our esteemed clients and take on...